Business Analyst

London, UK

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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
Our culture & values
We’d describe our culture as human, friendly, engaging, supportive, agile and super collaborative.At Xero, our values underpin everything we do: from the way we work to how we design and deliver our customers.
We have five values we adhere to: we strive to connect as humans, to take ownership of our work, to work as great teams, to challenge ourselves to do our best, and to create beautiful experiences. They are an integral part of our brand and resonate outside Xero through to our ecosystem and ultimately our customers.
We have the foundations of a remote-first culture that allows our Product, Design, and Technology team to be spread across the UK and still be productive while enabling a good work/life balance.
The Role:
As a Business Analyst for Payroll you are a critical member of the team tasked with eliminating the stress of payroll compliance and making it easier for small business owners to pay and manage their people. 
You’ll work closely with Product Managers/Owners, Senior Product Managers and  Engineering  teams to ensure customer and commercial goals for the product are effectively translated into stories, epics and tasks for the development team, and that the development team has all of the information it needs day to day to deliver.  

The Team:

  • We’re expanding our Payroll business, building a new cross functional team based in the UK
  • You’ll be working closely with the Product Owner, Product lead (our expert in Payroll and compliance), designers and engineers to build new features and improve existing functionality

You will have the opportunity to

  • Perform detailed business analysis to support the creation of product solutions and describe the actual work to be undertaken by delivery teams
  • Create high quality user stories and acceptance criteria that ensure customer, business and regulatory needs are accurately translated into achievable customer-centred software development activity
  • Provide subject matter expertise around payroll workflows, business rules, customer needs and regulatory requirements to delivery teams throughout the product development process
  • Support delivery teams with User Acceptance Testing prior to product launch
  • Provide subject matter expertise to the broader product team and stakeholders as needed throughout product development, product launch and ongoing lifecycle management
  • Ongoing compliance audit/assessment of the UK Payroll product and competitor offerings
  • Ensure that product development activity (whether directly compliance related or not) has a compliance lens applied to it to understand, consider and manage any direct/indirect compliance implications on the broader product
  • Help manage and resolve product incidents and customer experience issues

In order to be successful in this role, you will have

  • Proven experience working as a Business Analyst in a software / product environment
  • Experience working in a cross functional environment and collaborating with Developers/ Designers etc
  • The ability to translate complex and technical information into easily-digestible forms
  • Proven communication and stakeholder management skills
Why Xero?
At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package with benefits that support a range of lifestyle choices and requirements  and the opportunity to participate in Xero’s success through our Long Term Incentive scheme. Xero has rapidly expanding offices in London, Milton Keynes and Manchester and our work environment encourages continuous improvement and career development. 
Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a Stonewall Diversity Champion, and Disability Confident committed. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.
Job region(s): Europe
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