Director, Global Sales Process and Tools

Remote - United States

Full Time Executive-level / Director
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WHO WE ARE:Tealium is the trusted leader in the customer data industry. We believe unified customer data is an organization’s most valuable asset and greatest competitive advantage. We help brands seamlessly unify their siloed customer data and applications in real time, and drive more profitable interactions across all touchpoints. Tealium’s Customer Data Platform (CDP) enables you to connect your data so you can connect with your customers.
Founded in 2008, Tealium’s patented and award-winning solutions are used by over 1,000 of the world's most innovative brands, including Sony, Providence St. Joseph Health, Cambria Health, T-Mobile, Hulu, Uber, Facebook, Expedia, Hyatt, Barcelo Hotel Group, Sportsbet, Utah Jazz, American Airlines, The Gap, Orange, and many others.
The Director, Global Sales Process and Tools for North America is an essential part of Tealium’s global Revenue Operations team reporting to the SVP of Revenue Operations.  This leader will be responsible for our process and tools strategy and roadmap and will own the sales technology stack that fuels our go-to-market organization.  Working cross-functionally with sales, customer success, solutions consulting and marketing leadership to identify, develop, and execute optimization in support of our best-in-class technology stack.


  • Own the design, implementation, and maintenance of the company’s sales and marketing business systems with a focus on integration, automation, and agile workflows to support the growing needs of the business
  • Identification and execution of scale, automation and process improvement initiatives, using data to show evidence of impact on revenue and profit
  • Create scalable data models that focus on completeness, accuracy, and recency of our customer data across all integrated systems
  • Develop a strategic systems roadmap to match future company objective
  • Lead our Systems Admin team, supporting the implementation and maintenance of our Business Systems, such as Salesforce (CPQ expertise required), Yesware, 6Sense, Marketo.
  • Build trusted relationships with our vendors and develop a procurement process to secure the best licensing terms possible
  • Develop, select, and conduct user training on an as-needed basis to maximize adoption and internal user satisfaction


  • 8+ years experience in SaaS/information technology managing business applications, with at least 2 years managing people, preferably as a Director
  • Experience with our core technologies: Salesforce, CPQ expertise required, Yesware, 6Sense, Marketo
  • A business-savvy, autonomous, self-motivated leader with aspirations to build and develop a frictionless systems experience
  • Experience in the evaluation, implementation and maintenance of integrated business systems and processes
  • Establishing and maintaining metrics to measure performance of work
  • Proven experience partnering with business system vendors on system implementations and maximizing value, as well as collaborating with departmental domain experts toward successful implementation and adoption
  • Experience with high growth companies going through rapid change and scaling
  • A culture of documentation, rigor, measurement, outcome attainment, agile DNA, combined with a bias for action
WHY YOU WANT TO WORK HERE: The highly relevant and differentiated positioning of Tealium and our Customer Data Platform (CDP) makes this a unique and rewarding career opportunity. Organizations from start-ups to large global enterprises are utilizing Tealium to unify their customer data in real time and drive improvements in their overall data strategy. Over 1,000 global brands trust Tealium, and in an increasingly noisy market we are proud to maintain best-in-class renewal rates of >90%. When our customers are happy, we’re happy.
Our corporate HQ is located in sunny San Diego, just minutes from the beach and surrounded by beautiful hiking trails and the renowned Torrey Pines golf course. Our location is just one of the many perks we enjoy; At Tealium we dress casually (but professional), enjoy a flexible paid time off policy, rich benefit plans, company holidays, 401(K) match, and employee Stock Options - just to name a few. If you are interested in being a part of Team Teal, we’d love to hear from you!
TEAL celebrates diversity and is an equal opportunity employer. It is our continuing policy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic.  TEAL does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.
Job region(s): North America
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