VIP Support Specialist

Canada, Toronto

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Binance

Binance cryptocurrency exchange - We operate the worlds biggest bitcoin exchange and altcoin crypto exchange in the world by volume

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Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
We are looking for a Support Specialist to join our team. This role involves working with clients within our VIP category by ensuring excellent customer service, supporting backend projects, and working closely with our key account managers.

Responsibilities

  • Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
  • Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
  • Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
  • Being the first line support for all account and system-related issues
  • Serve as the representative of VIP customers to internal teams including account, finance, risk, and products
  • Collect customer feedback and manage projects to realize the product change requirements
  • Provide system and product updates to customers to ensure they are aware of all the major changes in time

Requirements

  • Experience in real-time client-facing supporting functions. Preferably with high priority clients
  • Possess sound understanding of trading platforms or exchange, e.g. knowledge of trading orders
  • Understand the use of API in communicating with a trading platform
  • Hands-on experience in API trading is a strong plus
  • Great understanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plus
  • Knowledge of derivatives and other trading products is a strong plus, e.g. knowledge of futures
  • Outstanding problem-solving capabilities including solving issues under high pressure
  • Excellent communication skills to be able to facilitate cross-departmental communication
  • Able to participate in an on-call rotation, as required by the business
  • Minimum of 3 years of relevant experience in financial services, technology and customer support
  • Bilingual in English and Mandarin
Working at Binance• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry• Fast moving, challenging and unique business problems• International work environment and flat organisation• Great career development opportunities in a growing company• Possibility for relocation and international transfers mid-career• Competitive salary• Flexible working hours, Casual work attire
Job region(s): North America
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