Volunteer and Support Coordinator


About UsBookNook is on a mission to reinvent how students are taught to read. Our app makes it easy for tutors to teach fun & effective reading lessons at any reading level so that every student becomes a great reader. The company’s SaaS curriculum and network of 100,000 tutors provides an evidence-based approach to High Impact Tutoring that is unparalleled in the industry. We are also currently expanding our mission to include math.
BookNook is expanding our program across the country and we're excited to add a support coordinator to help support families, educators, and volunteers. The support coordinator will gain experience working for a fast-growing EdTech company that is making a real difference. Candidates should be passionate about education and have experience working within a support and/or technology field.

At BookNook You Will:

  • Communicate with families and educators to support the success of remote tutoring sessions
  • Communicate with families and volunteers to coordinate remote tutoring sessions using BookNook at designated times
  • Use support platforms to provide help via tickets, phone, or live chat
  • Understand the flow and process of tutoring sessions to best troubleshoot issues that users experience
  • Supervise groups of volunteers as they work with students remotely via video conferencing platform (ie Zoom)
  • Collaborate with BookNook supervisor and staff to ensure students participating in program receive high-quality tutoring session
  • Other duties as assigned

You are a good fit for this role if you have:

  • Experience in a support role
  • Previous experience with volunteers
  • Knowledge of remote learning
  • Ability to understand technical terminology and software including Zendesk, Zoom, and other platforms used to support our users

Perks and Benefits:

  • Work remotely: Live and work wherever you like in the US.
  • Health insurance: We offer medical, dental, vision and pet insurance for all our team members.
  • Time to recharge: We offer unlimited PTO, 12 paid holidays, and two company-wide weeks’ off.
  • 401(k): With 3% company match.
  • Employee stock purchase program.
  • Retreat: Join us for our annual company get-together.
  • Home office setup: Get a laptop + $100 monthly stipend for home expenses.

Join a company with a mission. BookNook has been around since 2016, is growing fast, and has already helped tens of thousands of children improve their literacy, especially those that come from the most disadvantaged environments. We're a scrappy, smart team that gets things done but we are strong believers in family, friends, and work-life balance. Work on exciting technology and make a tangible difference in the world every day.
Equal Employment OpportunityBookNook embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.
Job tags: SaaS
Job region(s): Worldwide/Anywhere
Job stats:  14  3  0
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