Sr. Operations Manager, Partnerships

Remote US

Full Time Senior-level / Expert
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Gong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality.  Gong is an award winning company and was recognized on the Inc 5000 (#99), Forbes Cloud 100 (#28), LinkedIn Top Start Ups (#2), and Great Places to Work lists in 2021.
As the Senior Partner Operations Manager, you’ll play a key role in building and scaling the Partnership back-end processes at Gong in collaboration with our Partnership Sales team. You have a passion for solving complex business challenges and will be responsible for designing, building, and ensuring we have processes in place for operational efficiencies for our Partnerships. The role will require you to roll up your sleeves and dig deep into processes and systems design, as well as being a strategic business partner.

RESPONSIBILITIES

  • Collaboration with the Partnership Sales team to develop Partner processes
  • Project manage strategic internal cross-team initiatives and projects, to optimize for scalability and accelerated growth of our partner business
  • Drive the overall strategy in selecting, designing and aligning a Partner Portal with our partner strategy
  • Create operational effectiveness around partner opportunity management, quoting, and compensation
  • Create a strategy for and maintain clean and accurate partner account and user data in Salesforce and Partner Portal
  • Manage specific partner program benefits, designing workflows, and creating automation where possible
  • Assist in designing, automating, building, and managing the Partner Lead Generation process
  • Translate business processes into system requirements (Salesforce, Partner Portal, etc) anticipating upstream and downstream impacts 
  • Cross-functional collaboration across Revenue Operations, Finance, Procurement, Legal, and other teams
  • Maintain Partnership-specific tools and manage vendor relationships
  • Recognize and coordinate internal and external enablement needs
  • Develop Partnership KPIs and related trackers and dashboards

QUALIFICATIONS

  • 4-6 years of experience in Channel or Partner Operations; SaaS experience is a plus
  • Experience translating business needs into Salesforce requirements, and designing Salesforce reports and dashboards. 
  • Experience building and scaling operational excellence in a dynamic environment
  • Experience project managing large, cross-company, complex programs with multi-functional teams
  • Experience and comfort working with executive teams
  • Strong analytical, planning, and organizational skills with an ability to manage competing demands
  • Comfort with ambiguity and proven ability to create clarity through communications, workflows and presentations

PERKS & BENEFITS

  • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
  • For most plans, Gong pays 100% of the premiums for employees and 50% of premiums for dependents. 
  • 401K program to help you invest in your future.
  • Education & learning stipend for personal growth and development.
  • Flexible vacation time to promote a healthy work-life blend.
  • Paid parental leave to support you and your family.
  • Company-wide recharge days each quarter.
  • Work from home stipend to help you succeed in a remote environment
Gong is an equal opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.
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Job region(s): North America
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