API/SDK Customer Support Engineer (Remote)

United States

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Matterport

Our 3D cameras and virtual tour software platform help you digitize your building, automatically create 3D tours, 4K print quality photos, schematic floor plans, OBJ files, point clouds, videos, and more.

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Apply Here For Expedited Consideration If You Are Being Directed to a Third Party Site: https://matterport.com/careers/
Matterport is leading the digital transformation of the built world.  Our groundbreaking spatial computing platform turns buildings into data making every space more valuable and accessible.  Millions of buildings in more than 150 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning, construction, and operations to documentation, appraisal, and marketing. We’re excited to announce that Matterport is now publicly listed on NASDAQ as MTTR. It’s an exciting time to join us! Visit our Matterport Comparably Profile to learn more about working at Matterport and the awards we have won for being a Great Place to Work!

About the Role: The API/SDK Customer Support Engineer resolves customer issues related to the Matterport Application Programming Interface (API) and the Matterport Software Development Kit (SDK). This position is a great opportunity to use new and groundbreaking Matterport software to help customers turn their vision into reality. 
The API/SDK Customer Support Engineer works directly with Matterport customers to assist with basic and complex API/SDK issues that include installation, configuration, and debugging of customer applications using Matterport’s programming interfaces.  
The API/SDK Customer Support Engineer contributes best practices and guidelines to continuously improve the production quality and capacity of Matterport software and service offerings. Additional information about Matterport’s API and SDK is available at https://matterport.com/developers/.

What you will do:

  • Advise customers and employees about available capabilities and methods in the Matterport API and SDK
  • Maintain a high level of customer satisfaction with all customers
  • Work with multiple teams within the organization
  • Aggressively work to resolve and debug customer problems and code
  • Become a product expert in order to resolve complex problems
  • Manage technical issues escalated to the development and product management teams
  • Build sample Matterport applications that highlight the value of Matterport’s SDK
  • Use Salesforce, Jira, and Confluence to organize, route, and resolve customer cases 
  • Contribute to the creation of department procedures and processes; writing documentation and instructions
  • Help enterprise customers troubleshoot SAML-based SSO configurations

Who you are:

  • Comfortable troubleshooting problems with customers over email and phone/video
  • Strong communication and collaboration skills, within the immediate team and with other teams
  • Able to work independently and multi-task effectively in a fast-paced environment
  • Ability to build applications using Javascript, Python in a UNIX/Linux environment
  • Strong attention to detail and a sense of humor
  • Prior experience with startups, or a high level of flexibility in a loosely-structured environment
  • Experience supporting enterprise-level customers is a plus
  • A plus if experience with Salesforce, Jira, and Confluence to manage customer cases 
  • Associate, B.S degree or technical certification in computer programming
  • One or more years working with technical customers in a support or consulting role
  • We want to hear from you! We are looking to build the best team of people who will be empowered to do their best work. If you have what it takes, but don’t necessarily meet every bullet in the job description we encourage you to apply.

Perks & Benefits

  • * Comprehensive health plans – 100% of premiums covered for employees. (90% of family   premiums)
  • Flexible Time Off for Exempt Employees/Generous PTO plan for Non-Exempt Employees – Take time to rest, relax and explore! Plus we offer Summer Fridays!
  • *401k 
  • Company ownership in the form of RSU’s 
  • Continuing Education & Commuter Benefits

  • For more detail visit www.matterport.com/careers  
  • * Medical and retirement benefits vary by Country
Belief in DiversityAt Matterport, we don’t just accept differences, we celebrate them and recognize the value they bring to our customers and employees. Matterport is proud to be an equal opportunity workplace and works to create and support diversity at Matterport. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender, identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, sexual orientation, and any other category protected by law. We are committed to providing employees with a work environment that provides a sense of inclusion and belonging and is free of discrimination and harassment. We also consider all qualified candidates regardless of criminal histories, consistent with legal requirements.
Matterport is likewise committed to working with and providing reasonable accommodation to all qualified applicants and employees with disabilities in accordance with the American Disabilities Act


For more information regarding how Matterport collects and uses personal information, please review our Privacy Policies. https://matterport.com/privacy-policy
Job region(s): North America
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