Customer Success Manager (B2B)

Remote

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Notarize

Notarize provides legal online notarizations available 24x7. Connect with licensed electronic notaries by live video call. Use any computer or smartphone.

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At Notarize, we’re pulling the future closer, bringing industries like real estate, automotive, and financial services into the digital age. We’re the first company to complete a legal online notarization, online mortgage closing, online will, online auto sale, and countless other critical transactions. We’re proud to play an integral role for our customers -- from individuals to major enterprises -- in making life’s most important moments better.  Our business has grown exponentially (over 600%!) in the past year. In September 2021 we came in at #114 on Inc.’s list of the 5000 fastest-growing companies in the nation. We raised an additional $130 million in Series D funding in March of this year -- backed by industry behemoths like Capital G/Google, Citi, and Wells Fargo -- and we recently announced a major strategic partnership with Adobe. Notarize is the pioneer and market leader in Remote Online Notarization (RON), and we’re building the team that will operate a critical platform in tomorrow’s fully-remote economy. Come join us! Notarize is proud to be a fully-distributed, remote-first team. Employees can work from anywhere in the United States -- all 50 states and D.C too.

As a Customer Success Manager (CSM) at Notarize, you will be entrusted with building deep relationships and driving product adoption and engagement across our growing “Notarize for Business” account base. Spanning a variety of industries from small business lenders, to credit unions, to virtual mail providers, these customers leverage online notarization to modernize the customer experience and drive operational efficiencies. A typical day might include a morning chat with your colleagues on the sales team to ensure alignment on new prospects in the pipeline. After that, you run a kickoff call with a new account to demo the product, share best practices, and outline the onboarding experience. You close your day by attending a meeting with your manager to review your BoB, uncover growth opportunities and define strategies to mitigate any risk.

What you’ll do as a Customer Success Manager at Notarize:

  • Manage customer relationships, engaging proactively through regular reporting calls, focused on driving higher conversion rates for their Notarize transactions
  • Guide and project manage the customer onboarding experience
  • Partner with internal stakeholders across sales, marketing, notary ops, and product, to ensure the smoothest possible customer experience
  • Run point on customer escalations and pulling in executive resources as needed
  • Analyze data and drawing insightful recommendations for customers
  • Develop an deep understanding of the customer’s business and key goals
  • Advocate for industry best practices, and work independently to develop additional best practices to solve customer needs
  • Understand competitive products and speak to product differences that spotlight Notarize

What we’re looking for:

  • 2+ years customer success experience, preferably at a tech/SaaS company
  • A knack for building deep customer relationships, up to and including the c-level
  • Excellent problem solving and critical thinking skills with an aptitude for learning new technologies
  • Demonstrated ability to own a dedicated book of business (BoB), and manage competing priorities with a strict attention to detail
  • A track record of consistently meeting and exceeding goals

Some of our benefits:

  • Competitive salaries & equity
  • Heavily subsidized medical, dental, and vision
  • 401k with 4% match
  • Unlimited PTO & flexible work schedules
  • Fully-distributed team: work from anywhere in the U.S.
  • Paid parental leave
  • Annual budget for personal learning & development
  • Small, cross-functional teams
  • Strong emphasis on collaboration & mentorship
  • Paid lunches (through Grubhub) + regular Lunch & Learn sessions

Our core values:

  • Solve Problems That Matter: We serve some of the most important moments in people's lives. It's a responsibility we embrace by focusing obsessively on the issues that will have a quantifiable impact on our customers and our company growth. 
  • Yes Before No: We are optimistic about our ability to change lives by transforming outmoded processes. We believe our efforts can create a better future, and it is our attitude that will allow us to pull that future closer.  
  • Start With Why: We don't presume to understand the intentions of the people around us, whether coworkers or customers. We ask honest questions and listen to feedback in order to gain insight, build trust, and create memorable experiences. 
  • Stamp Together: We create a strong team and a welcoming workplace by valuing diverse perspectives. Every role in our organization is supported and valued equally, without regard to location or background.


Notarize is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you. 
Job region(s): Worldwide/Anywhere
Job stats:  3  2  0
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