Sr. Solutions Architect, Professional Services (Remote)

Los Angeles / Remote

Full Time Senior-level / Expert
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UpKeep

UpKeep is a modern, intuitive, and mobile first CMMS that is proven to streamline the work order process. Schedule preventative maintenance and tasks with our CMMS solutions.

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UpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott!
We're a Series B tech startup with 150+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape.
We are only accepting applications from candidates living in the following States:California, Washington, Oregon, Arizona, New Mexico, Colorado, Nevada, Utah, Idaho, Texas, Illinois,  Minnesota, North Carolina, South Carolina, Maryland, Florida, & Hawaii

Responsibilities:

  • As the technical expert on the Professional Services team, you will lead projects ensuring the successful implementation, configuration, and integration of UpKeep's SaaS product for our customers
  • Lead requirements and design workshops, complete requirements analysis and confirmation, identify and document specifications for customizations, confirm functional design, support of configuration, support of testing, document final solution, and lead deployment and hand-off
  • Collaborate with System Integrator & Consulting Partners to implement strategic initiatives around the positioning and deployment of UpKeep
  • Communicate with project stakeholders to ensure timely updates to project health, risks, issues, and solutions
  • Consult and assist the customer or third-party integrators with data mapping activities, in support of integrations
  • Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on enterprise projects
  • Liaise with and support other functional groups within UpKeep – including (but not limited to) training, development, support, product, and engineering
  • Support PS Operations during statements of work (SOW) development for add-on or extended functionality by the PS team
  • Mentor PS and Partner Consultants providing guidance regarding ‘Best Practice,’ communication, and implementation strategies  
  • Lead or collaborate on internal projects promoting operational efficiencies and organizational effectiveness
  • Support Sales by identifying upsell opportunities with existing customers
  • Provide CMMS/EAM “Best Practice” guidance to customers  

Requirements:

  • 5+ years of Solutions Architect experience implementing software solutions
  • Ability to effectively navigate client's organization to facilitate the completion of project deliverables 
  • Ability to solve complex and ambiguous technical problems using experience, creativity and sound judgment 
  • Understanding and use of project management concepts, i.e. scope management, issue management, schedule management, and client management
  • Ability to understand and gather functional design and technical project requirements 
  • Ability to design algorithms and code for efficiency and reuse
  • Ability to understand and interpret complex technical documentation 
  • Able to assist in business development activities including supporting the definition of scope and estimation
  • Demonstrates ability to present the solutions to multiple levels (CTO/CIO level, developer level, etc.) and areas (functional and technical) within a client organization
Employee Benefits:
Full-time team members at UpKeep receive stock options, paid holidays, unlimited vacation/sick time, 401(k), 12-week paid parental leave, affordable health insurance options, FSA, and the flexibility to work from home. We value work-life-harmony and believe that family and mental health should always come first. 
Company History & Product:
UpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage!
Today, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!
We've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate is discussions, webinars, podcasts, and courses.

Learn More!www.onupkeep.comwww.onupkeep.com/careers

UpKeep Technologies Inc. is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category. Please let us know if you need accommodation due to disability. We celebrate our inclusive work environment and will always strive to create a diverse and equitable workplace by hiring people from all racial, ethnic, and socioeconomic backgrounds.
Job region(s): North America
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