Operations Manager (East Coast)

Remote / Distributed

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Enjoy local homemade meals from the comfort of your own home.

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WHAT WE DOAt Shef, we are building a homemade food marketplace. We believe in providing the shefs in our community (refugees, immigrants, stay-at-home parents, retirees and out-of-work restaurant chefs) the opportunity to make a meaningful income by doing what they love! We also believe that every person should have access to a wholesome, home-cooked meal at an affordable price. Building a community devoted to economic empowerment and cultural inclusivity -- that's why we started Shef. 
We are committed to reimagining home cooking regulations around the country to help put people back to work following the COVID-19 pandemic and have raised nearly $30M from investors including Andreessen Horowitz, Y Combinator, Craft Ventures, and M13, as well as founders and executives from Instacart, TaskRabbit, StubHub, AngelList, Lyft, Airbnb, and Yelp. We have a ton of exciting work ahead of us and are excited to have you join us!

We are looking for an incredible Operations Manager to work as a part of our operations team. Your role will be on a small team with ownership of supply, growth, and operational efficiency as our platform rapidly expands. It’s an exciting role for an individual with an analytical, process-driven mind to create meaningful daily impact with a fast-growing startup that’s looking to change the way people eat.


  • Build your market. You, along with your General Manager and team are a small group of business owners responsible for growth, operations, efficiency, regulatory, and much more. 
  • Supply. You will own managing and growing the supply side of the market. Including crafting communications, relationship management, and face to face interactions. Be ready to roll up your sleeves to build the business.
  • Project Management. Design, implement, and analyze initiatives aimed at growth, efficiency, and marketplace dynamics. 
  • Automation. Reduce self and team's operational burden by automating tasks through internal tools and scripts.
  • Process Building. Build and roll out processes designed to support market management.
  • Analyze data. Pull data to derive insights that will guide the business moving forward.
  • Strategy. Provide input that will allow the team to make data-driven, strategic decisions.
  • Thought leadership. Partner with cross-functional teams to innovate and share best practices.
  • Continuous improvement. Constantly analyze ongoing efforts in order to detect areas of improvement.


  • Bachelor's degree in any of the following fields: engineering, statistics, operations, economics, or similar
  • 3+ years of experience in Operations / Consulting / Data Analytics / Strategy
  • Strong written/verbal communication skills and a strong sense of empathy
  • SQL skills or the ability and commitment to learn SQL quickly. Python and other programming languages are preferred.
  • Track record of being an operational problem solver!
  • Data-driven decision-making mentality and sound business judgment through strong analytical thinking.
  • Capacity to take initiative in an evolving work environment while maintaining flexibility and a collaborative attitude + getting things done
  • Proven experience interpreting and communicating data to various audiences; ability to translate quantitative findings into action plans
  • Ability to adapt to a constantly changing environment. Initiative as a response to these changes.
  • Ability to thrive in ambiguity and adapt in a fast-paced and dynamic work environment
  • Eager to find innovative solutions to the complex problems we are solving at Shef. You balance empathy, logic, and commercial reasoning to make decisions that benefit our shef community and overall operation
  • Passionate about sharing authentic food and our mission to empower home cooks to bring their amazing food to hungry customers!

At Shef, we are building a platform that celebrates difference and cultural inclusivity by providing equitable opportunities for economic empowerment and by reimagining food making and sharing in our 21st century world. Our employee, shef, and customer communities represent a wide, beautiful cross-section of individuals from diverse cultures, ethnicities, races, and walks of life.
Shef is an equal opportunity employer. We strive to build a team that reflects the communities we serve, and a workplace that nurtures and empowers unique identities and experiences. We are committed to advancing equity in a tech industry that has often fallen short. We strongly encourage applications from BIPOC (Black; Indigenous; People of Color), women, LGBTQ+, and other individuals who are underrepresented in the industry, across color, religion, race, ethnic and national origin, physical ability, gender and sexual identity.
For individuals who require an accommodation during the interview process, please advise your company contact.

Note: Please protect yourself from job scams! Do not respond to fake employment offers for Shef from third-parties. Shef will never ask for money or fees at any point during the interview process; if you are being asked to send money as part of your interaction do not send money. Shef does not ask applicants to communicate through Telegram, Skype or WhatsApp. If you are being asked to download a third party app to communicate for a job interview, do not download.Shef posts all legitimate job openings on our jobs page. You may come across job postings on various job boards. Any legitimate role on a third party site will also be posted on our careers page. Please verify a role exists or apply directly at https://jobs.lever.co/shef.If you come across any of the situations above, please report them to recruiting@shef.com.
Job perks/benefits: Equity Startup environment
Job region(s): Worldwide/Anywhere
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