Account Health Analyst

Remote job

Full Time Senior-level / Expert
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Benitago

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E-commerce marketplaces present a massively growing opportunity—Amazon’s annual third-party marketplace sales alone top $400 billion. We’re on a mission to become one of the world's biggest houses of e-commerce brands.


We bootstrapped Benitago profitably for 5 years, growing 100% YoY. We’ve gone from building our first consumer products in our college dorms to becoming one of the best e-commerce operators in the world. We’re headquartered in New York City—currently in full hypergrowth, reaching millions of customers every day—and are now backed with $300M+ in funding from the world’s leading venture capital investors.


We’re looking for an Account Health Analyst to join our dynamic team of 95+ people on a full-time, remote-working basis. You’ll take ownership of account issues by identifying and resolving them. As an early hire on our fast-growing, fast-paced Account Health & Crisis Management team, you’ll also have the opportunity to help us build our internal systems from the ground up.


Among many exciting challenges, you will:

  • Own the full life cycle of account health and listing problems, liaising with Seller Support and persistently trying to resolve any issues while following our KPIs
  • Create flat files to successfully update listings, and troubleshoot problems with flat files if uploads fail
  • Partner with other departments such as Brand Management, Design and Product Development to locate compliance documents and/or work together for the resolution of specific tasks
  • Organize your work and keep a daily record of activity taken to resolve issues
  • Assist the team's growth by creating standard operating procedures (SOPs), and taking on projects outside of your day-to-day job scope whenever possible

Requirements

Do you have what it takes?

  • You’ll have 2-3 years’ experience with Amazon Seller Central/Account Health, so you’ll know them inside-out. If you’ve previously worked in support services at Amazon, that would be a bonus.
  • You have great written and spoken communication skills
  • You’re extremely organized and manage your time well
  • You're a self-starter with a proactive, can-do attitude
  • You’re resourceful and persistent in resolving problems that can be ambiguous
  • You like working independently and you enjoy a challenge


What’s in it for you?

  • A competitive base salary
  • Unlimited paid time off
  • A knowledgeable, high-achieving, and fun team
  • The chance to be a part of one of the fastest growing e-commerce startups in the world


Think you have what it takes? We can’t wait to hear from you!


We're an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job region(s): Worldwide/Anywhere
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