Social Media Manager (Remote)

San Francisco Bay Area

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Truepill

Truepill's API-connected healthcare infrastructure empowers our partners to deliver world-class patient experiences. Click to find out how.

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At Truepill, we are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped, we’ve been included on Forbes’ “Next Billion-Dollar Startup” list and are proud to work with many of the world’s largest healthcare organizations. We never settle for how it’s done today. We invent how it will be done tomorrow. None of this is possible without the right team driving us forward. 
We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients.
We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let’s build something great together.
 #LI-Remote

What You'll Be Doing:

  • Build and execute our social media marketing strategy
  • Develop and monitor social media KPIs for Truepill brands and partners working towards broader growth targets
  • Moderate social media platforms and craft appropriate comment/message responses to drive positive community engagement
  • Oversee the cultivation of online communities on the company's behalf including on Twitter, YouTube, LinkedIn, Instagram, Facebook, Pinterest, Reddit, SnapChat TikTok, and other social media channels
  • Monitor social sentiment and coordinate with the customer service team to respond appropriately to patient comments and customer reviews on social media and online review platforms
  • Execute ongoing social audience audits to identify areas for improvement, then collaborate with marketing and product teams to implement best practices for business growth
  • Create and maintain an editorial content plan across multiple social platforms and manage all social media scheduling
  • Work with content marketers to create compelling and on-brand social content and also write and design content yourself
  • Work collaboratively with our media buyer on ad content using insights drawn from organic social performance, and vice versa
  • Research and report on external trends and competitors to inform steps needed to be a leader in the social media realm
  • Develop influencer marketing strategies, identify and liaise with relevant influencers, negotiate fair rates for content, and ensure the relevant legal agreements are in place
  • Review influencer and paid ad creative for brand compliance, escalating to our legal team for review as appropriate.

What You'll Need:

  • 3-5 years of social media management experience at a fast-growing company, preferably in the DTC healthcare industry
  • A creative thinker with solid planning and organizational skills
  • Proven measurable success in growing the social media presence of a company(ies) or organization(s) through organic and paid means
  • Ability to identify, track, and interpret social media metrics and trends
  • Excellent interpersonal and communication skills (verbal and written) with a knack for great customer service
  • A curious mind and ability to hit the ground running
  • A sense of aesthetics and a love for great copy and on-brand communication
  • The hands-on DIY motivation and skill to design on-brand static images and simple animations/videos is a plus
  • Experience working with influencer talent is a plus
  • Ability to troubleshoot and proactively problem-solve across teams and tools
  • The ability to digest large data sets, communicate critical insights, and ask the right questions
  • Experienced in the business use of social media platforms (e.g., Twitter, YouTube, LinkedIn, Instagram, Facebook, Pinterest, Reddit, SnapChat, TikTok)
  • Experienced in a variety of marketing & analytics tools (e.g., Sprout Social, Hootsuite, Google Analytics, Google Sheets/Excel, Google Slides/PowerPoint, Figma, BrandWatch, Buffer, BuzzSumo, Pulsar, etc.)
Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Job perks/benefits: Health care Startup environment
Job region(s): North America
Job stats:  11  2  0
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