Services Engagement Manager - Quality Systems (Remote)

Wisconsin - Madison

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Veeva Systems

Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, Veeva has more than 750 customers, ranging from the world's largest pharmaceutical...

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Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or work in an office - it’s up to you.
The Role
The Services Engagement Manager (SEM) is responsible for setting our Small to Mid-Sized Business (SMB) Quality customers up for success and representing the entire value proposition and effort behind a Veeva R&D Quality suite Implementation. This is a critical role in ensuring successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success for small to mid-sized Vault implementations. 
The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams. Utilizing their own quality data and content management experience and Veeva product knowledge they will structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs. Delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with potential implementation partner recommendation and strategic alignment of the team prior to project start. 
This is a remote, full-time permanent role with Veeva. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.
Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do

  • Align closely with sales teams to provide implementation proposals and establish confidence with prospects in our ability to delivery
  • Set client and internal stakeholder expectations correctly with a focus on long-term success
  • Provide awareness and alignment with the partner ecosystem 
  • Position support, training, and other solutions that may be needed for a successful customer experience
  • Travel estimate: Less than 25%

Requirements

  • Direct Life Sciences experience within the quality management space
  • Strong written and verbal communication skills, executive-level presence, and experience in facilitation
  • Ability to engage audiences of varying perception levels
  • Collaborative and consultative work style
  • 5+ years of experience delivering consulting services, including involvement in selling services
  • Quality and/or content management experience
  • Bachelor’s Degree required 
  • Proven success in selling services 
  • Ability to travel

Nice to Have

  • Experience with Cloud-based solution deployment
  • Background includes exposure to compliance, validation, and/or manufacturing standards in the Life Sciences industry
Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
Job perks/benefits: Startup environment
Job region(s): North America
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