Fraud Operations Analyst

Toronto or Remote (Canada)

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Wealthsimple

Wealthsimple is the simple way to grow your money like the world's most sophisticated investors. No-maintenance portfolios, expert investment advisers and low fees.

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Wealthsimple is on a mission to help everyone achieve financial freedom, no matter who they are or how much they have. Using smart technology, Wealthsimple takes financial services that are often confusing, opaque and expensive and makes them simple, transparent, and low-cost. We're the company behind some of Canada's leading digital financial products, and are growing faster than ever.
Our team is reimagining what it means to manage your money. Smart, high-performing team members will challenge you to learn and grow every day. We value great work and great ideas — not ego. We're looking for talented people who love a fast-paced environment, and want to ship often and make an impact with groundbreaking ideas.
We’re a remote-first team and output is more important than face time, so where you choose to work is up to you — as long as you have internet access, you can work from anywhere in Canada. Be a part of our Canadian success story and help shape the financial future of millions — join us!
Read our Culture Manual and learn more about how we work.
At Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Wealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know.
Fraud @ WealthsimpleThe Fraud Operations team lives within Wealthsimple’s Fraud Group which is part of Data Science & Engineering Organization. Wealthsimple’s Fraud Group encompasses both engineering and operational aspects of fraud: prevention, detection and investigation.
About the roleThe Fraud Operations Analyst will be responsible for evaluating incidents of suspected financial crime committed against Wealthsimple and its customers and make recommendations about future measures. The analyst will proactively identify potential financial crime through in-depth analysis, and effectively respond to reported claims of financial crime. 

In this role, you will:

  • Conduct comprehensive, detailed investigations of suspected financial crime activity
  • Engage in critical thinking and leverage data analysis techniques and pattern detection to uncover financial crime
  • Utilize internal systems and tools for obtaining information and documenting cases
  • Remediate activity deemed fraudulent/suspicious as per industry and business best practices
  • Manage multiple cases at a time and maintain case closure Service Level Agreements within specified timeframes
  • Participate in weekly and monthly calibration sessions with peers and relevant internal staff to identify financial crime trends 

Some things we consider critical for this role:

  • 1+ years work experience in fraud-specific financial crime investigations within financial services domain
  • High attention to detail and the ability to think strategically
  • Resourceful, persistent and able to thrive in fast pace environment
  • Ability to gather/analyze large amounts of data and be adept at using/managing spreadsheets and other methods of gathering, sorting and analyzing data
  • Great communication skills, both verbally and via written reports
Job region(s): North America
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