Professional Services Consultant / Solutions Architect

Germany (Remote)

Full Time Senior-level / Expert
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Contrast Security

Unify security and development teams with one DevSecOps platform across the entire SDLC that increases accuracy, improves developer productivity, and scales for comprehensive software coverage.

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Contrast Security named to Inc.'s “Best Workplaces of 2020”
Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio, without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development, to operations, to production.
About the PositionWe are looking for an experienced Professional Services Consultant with application security and/or software development experience to join our Customer Success Team. Experience with CI/CD or containerization is a plus. The ability to manage multiple concurrent projects is a must.
To ensure Customer Success, Contrast Security is developing in-house comprehensive Professional Service capabilities. This position will need to deliver Professional Services in the form of training users, consulting on best practices, inventing scripts and even small applications that interact with APIs to achieve a desired workflow, and calculating and clearly presenting progress and value to semi- and non-technical audiences. The ideal candidate will have an innate ardor for reuse and documenting knowledge. This person must be adept at analyzing existing customer processes, defining the ideal end state and helping them evolve their processes so Contrast Security becomes a seamless and integral part of their SDLC. To achieve that, this position requires the ability to fully understand a Waterfall and a DevOps oriented SDLC and evangelize how Contrast can fit into each to shift security left. The proposed solution must satisfy the automation and ease of use required by a development team, and the governance and compliance required by a security team.

Responsibilities:

  • Driving Customer Value 
  • Educate customers on the relevant use cases for Contrast and associated value proposition with each 
  • Plan and deploy Contrast technology throughout the customer’s SDLC; which involves installation, configuration, and possible custom development to ensure optimal results 
  • Ensure customers are rapidly adopting Contrast and receiving the anticipated results and value 
  • Work with Product Management to define and plan new features/capabilities that accelerate adoption and value realization 
  • Engage with customers via strategic and operational reviews to communicate Contrast value as well as to evaluate future needs and strategic direction 
  • Driving Contrast Value 
  • Increase customers’ lifetime value through higher product adoption, which is a result of the customer’s satisfaction, and realized value. 
  • Drive new business growth by creating “raving fans” who advocate for adoption and are publicly referenceable. 
  • Educate users on how to use Contrast within the new SDLC processes, and their specific responsibilities via remote and in-person presentations 
  • Provide expert guidance on advanced features based on a customer’s needs 
  • Develop and maintain long term customer relationships by serving as a trusted advisor 
  • Help troubleshoot very complex customer issues and workflows 
  • Provide ongoing strategic consulting and technical assistance for your assigned accounts 
  • Document activity in Salesforce, Gainsight, JIRA, Confluence, etc. 

Qualifications:

  • At least 5 years of experience delivering professional services or technical account management for complex security technology products and/or Continuous Integration environments. 
  • Takes ownership with limited guidance; demonstrable ability to teach yourself new technologies and apply them to a customer’s workflow and even influence the transformation of their operational processes. 
  • Prior software development experience: 
  • Java or .NET or Node JS; Ruby and Python is a plus. Scripting (various languages). RESTful web services a plus. 
  • Experience with complex enterprise software projects: 
  • Distributed System Architecture. Operating Systems. Networking. Application Servers. Containerization. Cloud Technologies. Disaster Recovery. 
  • Experience with CI tools such as Jenkins is very desirable. 
  • Knowledge of application security, appsec tools, and software vulnerabilities. 
  • Knowledge of the SDLC and software engineering methodologies/systems. 
  • Proven ability to make enterprise customers happy and successful. 
  • Proactively engages and challenges customers to take actions leading to improved results. 
  • Excellent communication and presentation skills. 
  • Enthusiastic, positive demeanor and strong customer service skills. 
  • Strong commitment to reaching your goals consistently. 
  • Ability to travel up to 33% of the time. Please note that candidate needs to be in close proximity to a major airport.
  • Relevant Bachelor’s degree or better: preference for computer science or related degrees. 

What We Offer

  • The on-boarding, training and tools to allow you to excel from day one
  • A team who are generous with their knowledge and time, who work collaboratively and provide each other a platform to succeed 
  • A competitive salary package which includes stock options
#LI-ST1#LI-remote
We are changing the world of software security. Do it with us.  We believe in what we do and are passionate about helping our customers secure their business.If you’re looking for a challenge and want to enjoy where you work, you’ll love Contrast Security.
Contrast Security is committed to a diverse and inclusive workplace. Contrast Security is an equal opportunity employer and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations.
By submitting your application, you are providing Personal Information about yourself (cover letter, resume, email address, etc.) and hereby give your consent for Contrast Security, Inc. and/or our HR-related Service Providers, to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. If you are a resident of the European Economic Area or are applying for a position in the European Economic Area, Contrast’s Privacy Statement reflects our policies around compliance with the General Data Protection Regulation (“GDPR”) and your rights respective to GDPR as a California resident, you are entitled to certain rights under CCPA: The California Consumer Privacy Act of 2018 (“CCPA”) will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts and dependents (“CA Employee”) new rights to privacy.* We could support remote work in most states except Colorado.
Recruitment Agencies: Although we value the services you provide, at this time we are not accepting resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.
Job region(s): Europe
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