Director of Product, Cards Experience

US - Remote (West)

Full Time Executive-level / Director
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Emburse

Optimize expense management, AP automation, and global B2B payment solutions for your business or organization with Emburse.
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At Emburse our mission is to help make our users’ lives -- and their businesses – better. We are dramatically transforming how organizations manage corporate expenses and invoices. We humanize work by automating manual tasks and saving users’ time, so they can focus on what matters most -- their family, community, or more rewarding work. We help CFO's give their employees a simple and amazing experience while ensuring compliance and reducing costs. Our solutions are tailored for companies from start-ups to enterprises. We have more than 16,000 clients and 9 million users globally.
Emburse has offices across North America, including Los Angeles, Montreal, Portland (ME), San Diego, San Francisco, and Toronto, as well as locations in the UK, Germany, Spain, and Australia.
Our core values - Sincerity, Empathy, Empowerment, Individuality, and Teamwork - reflect who we are as a company. They are central to the decisions we make and the interactions we have with our teams, customers, and partners. As a people-focused company, we are seeking candidates who align with our values.
Emburse is a proud recipient of a 2020 Tech Cares Award from TrustRadius and a 2020 IDC SaaS CSAT Award for Travel and Expense. These awards celebrate companies that have gone above and beyond to provide their communities, clients, and front-line workers with support during the COVID-19 pandemic. We are a people-first company, and this award is a testament to our mission to humanize work.
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As a senior product leader on the Cards team, you will be responsible for building the next-gen cards solutions for customers and bank partners. Our modern card issuing and spend management platform provides unprecedented control for companies to issue cards, authorize transactions and manage accounting operations in real-time. We are hiring an experienced product leader to drive our cards platform and partner channel efforts. Specifically, this individual will own the product strategy and roadmap for cards issuing and management across the platform, Emburse Spend and SaaS products. This leader owns the heart of the Cards experience and accordingly this is a critical and high visibility role. A product leader in this role should enjoy spending significant time both with senior partner stakeholders on strategic roadmap discussions, and with eng, design and product leaders identifying opportunities to improve cards experience for Emburse customers.

What You'll Do

  • Sweat the details to incrementally improve cards experience, (card enrollment, issuance and payment experience) for both direct-to-customers and partner channels.
  • Participate in global cards strategy development, and drive the roadmap to deliver best in class card-issuing experience across Emburse products.
  • Lead market and user research and analysis to continuously improve the cards experience
  • Drive the Go-to-Market and product launch efforts.
  • Internalize customer pain points, communicating regularly with our Customer Success and Sales teams about customer feedback
  • Design solutions, test, iterate and drive to launch
  • Partner with Engineers and Designers on product development
  • Serve as the conduit between Customer Success, Sales, Marketing and Engineering
  • Drive consensus and identify key metrics for upcoming projects
  • Own features, end to end

What We're Looking For

  • Bachelor's degree in related field: Computer Science degree preferred
  • 5+ years of Product Management experience ideally in B2B SaaS, and a deep understanding of software development
  • 2+ years in a management role is a plus
  • Experience in credit card processing and platform products is a plus
  • Strong analytical skills
  • A rare ability to identify signal from noise, focusing on the most impactful decisions in a customer-facing context
  • Demonstrated the ability to develop deep empathy with our customers
  • A love of productivity tools and techniques, helping teams work better together
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
Job region(s): North America
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