Product Support Engineer (Remote)

Remote - United States

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UiPath

Reinvent your workplace with the leading robotic process automation platform and learn how UiPath can help your company become a fully automated enterprise.

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We see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset. It acts like a compass for us. We are fast, immersed, humble and bold. And that’s not just words on the walls. 
Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement. 
We make software robots, so people don’t have to be robots. Would you like to be part of this journey? 
The ideal candidate is someone who enjoys the technical side of things but likes talking to people every once in a while. You will need the ability both to investigate technical problems and communicate them to others. When someone has a challenge, they come to us.
You will have a lot of freedom and have access to a wide array of resources. With these tools, we expect you to be bold and immersed in all manners related to the supportability of our products. Our support team has developed tools that have been incorporated into the product, we manage our own test environments, and we are expected to add more to the company beyond simple break/fix support. We encourage you to learn and come up with your own projects.
If you like complex challenges, cutting edge technologies, and having the ability to work in an environment free of restrictions, this would be the role for you. While there are stressful days, the work is very rewarding. This role will be based remotely in the U.S..

This is what you’ll do at UiPath:

  • You will engage with customers, investigate technical issues they may have, and either solve the issue or escalate them to our product team. (Expect to be challenged on a technical level!)
  • Your primary technical focus will be on the infrastructure and deployment of our products (specifically products running on Unix-like systems, Redis, AI Fabric / AI Center, any to come).
  • Typical customer engagements can include investigating bugs, troubleshooting deployments, handling outages, etc.
  • Set up environments for debugging, explore products, and cultivating supportability knowledge.
  • You will provide feedback to the product team, such as enhancements, supportability improvements, and whatever else you think is worth sharing!
  • You will mentor and knowledge share with the support team.

This is what you’ll bring to our team:

  • Experience with troubleshooting and administrating networks (HTTPS, network diagnostics, etc). All our technologies have web server-based components and rely heavily on HTTPS.
  • Demonstrated knowledge and experience with Web Server technologies (experience with IIS is a plus).
  • Unix-like administration experience (We expect you to be able to troubleshoot and configure software running on a Unix-like operating system).
  • Experience working in a cloud hosted environment (Azure, AWS, etc). This includes setting up testing environments, and advising customer on their setups.
  • Experience with containerization technologies (Kubernetes is preferred, but Docker is okay).
  • Experience in writing scripts.
  • Demonstrated experience working with customers and organizations
  • Fluent written and spoken English is mandatory, fluency in any other language is a plus
Life at UiPath can sometimes feel like a roller coaster. It comes with changes, healthy challenges, and the opportunity  to build solutions from the ground up, have great impact, and learn a great deal.   At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.
UiPath is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable accommodation to complete the process, please contact us @ TALeaders@uipath.com and let us know how we may assist you.
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Job region(s): North America
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