Manager, Risk Operations

Remote - USA

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Plastiq

Looking to better manage cash flow, pay virtually anything by credit card, or accept credit card with no merchant fees? Try Plastiq.

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Plastiq is seeking a motivated and detail-oriented Manager, Risk Operations. As a member of the multidisciplinary team, you will lead a team of Operations Analysts, Data Analysts, and a Project Manager. Plastiq moves millions of dollars hourly, requiring a sophisticated set of solutions to manage and monitor that money movement.  
As Manager, Risk Operations, you will lead a team that makes key policy and risk decisions to protect the business from financial and reputational harm. You will assist the business with critical decision-making as you build workflows, policies, and operating procedures.
This role can be remote and employee must be located in a US timezone.

Your Responsibilities

  • Manage a team of high performing analysts
  • Train team to make high-quality decisions regarding which payments can be supported by Plastiq’s business model
  • Manage relationships with both internal and external stakeholders; work cross-functionally within Ops Teams 
  • Advise Product and Engineering Teams on new company features and product launches, helping to mitigate risk

Your Experience

  • You’re a natural investigator and have experience problem-solving 
  • You’ve led high-paced teams and can anticipate and mitigate high-impact incidents
  • Adept at prioritization; you manage a host of time-sensitive tasks, can identify policy and process gaps, and know how to effectively work with multiple teams to address
  • You are rigorous with a keen eye for irregularities and patterns
  • You have experience working with relational databases (e.q. SQL)
  • You are execution-oriented and are at your best under multiple deadlines, thriving in a fast-paced environment where things change often
  • You enjoy collaborating with others and you’re excited to learn and grow from your experiences and colleagues

Requirements

  • 2-5 years of people management experience in risk-based, analytical, or investigative functions
  • Experience with SQL; Python a plus!
  • Strong analytical and problem-solving skills
  • Bachelor’s degree in Finance, Accounting, Business, or Engineering 
  • 5+ years of data analytics or business operations experience, with interest in e-commerce, accounting, capital markets, financial risk management, credit instruments, and/or loan servicing, preferably at a start-up / FinTech company
  • Comfort with ambiguous/unstructured environments and a thirst for problem-solving 
  • Ability to build strong relationships and collaborate with both internal and external partners
Plastiq is a smart payment platform designed for businesses to better manage their payments and cash flow. The platform lets companies maximize their existing credit, pay in whatever way is best for their business—regardless of what payment methods their recipients accept—and get paid by card without the burden of card acceptance fees. Businesses can pay globally in more than 40 countries, and Plastiq works with all major credit card providers, including Mastercard, Visa, American Express, and Discover. Plastiq has millions of customers and has processed billions in payments for a wide range of expenses, from business supplier payments and contractors to taxes and rent. Plastiq has won a number of awards and recognitions, including being named to the 2020 Forbes FinTech 50 and 2020 Bay Area Best Places to Work by the San Francisco Business Journal.
Job perks/benefits: Startup environment
Job region(s): North America
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