Enterprise Customer Success Manager - EMEA

UK - Onsite London

Applications have closed
Tessian protects every business’s mission by securing the human layer 💫
We're building intelligent security that works for human beings as they are, not how security policies would like them to be. Using machine learning technology, Tessian automatically predicts and eliminates advanced threats on email caused by human error - like data exfiltration, accidental data loss, business email compromise and phishing attacks - with minimal disruption to employees' workflow. As a result, employees are empowered to do their best work, without security getting in their way.
Tessian has raised a $74m Series C led by renowned security investors, March Capital (Crowdstrike, Knowbe4), with follow-on from Sequoia, Accel, Balderton, Latitude, Okta, Sozo, Citi & Schroder Adveq, to further our mission to secure the human layer.
Founded in 2013, Tessian is backed by world-class venture capital investors, has hubs in London, San Francisco, Boston, and Austin, and is one of the Top-3 2021 Best Places to Work for Women.
Customer Success at Tessian
With exceptional product/market fit for our category-defining Human Layer Security software platform, we’re transitioning from 'start-up' to ‘scale-up’, and looking for an experienced Customer Success manager to support our EMEA enterprise customers.
We are looking for passionate entrepreneurs, builders and straight up hustlers to help us design and execute the strategy for EMEA customer success. You'll work closely with our evangelistic and diverse EMEA customer base in order to demonstrate and amplify the value Tessian brings, and develop & deepen meaningful relationships. 
Taking ownership of a rapidly expanding and strategically critical section of our customer base, you will be working closely with a range of enterprise customers across multiple industries (legal, financial, technology, etc) and stakeholders (CIOs, CTOs, CISOs). 
You’ll be comfortable moving quickly and accurately, and be brilliant at continually re-prioritizing what must get done to keep Tessian growing at pace. As well as being responsible for renewals and advocacy in our EMEA customer base, you'll be a bridge between engineering, product and our customers - communicating our technology, understanding customer pain-points and interpreting future customer needs to inform our product development.

In this position you'll get to:

  • Serve as the trusted advisor to our strategic customers and executive sponsors post initial sale. This is a key role as Tessian’s customer base expands globally
  • Partner with our sales team to identify and close expansion opportunities
  • Advise our key clients, with hands-on platform guidance, on how to manage Tessian's solution to achieve full business value
  • Conduct periodic executive reviews and health checks - accurately assessing customer health, helping define adoption strategies and ensure value realization (using key metrics from the platform)
  • Own the customer renewal. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
  • Act as the voice of the customer cross-functionally and collect feedback to influence continuous improvement in the product and our processes
  • Expand our customer community to accelerate our go-to-market motion

We'd love to meet someone who:

  • Has experience working in a fast paced, high-growth B2B SaaS technology environment, selling enterprise software (this one is really important!)
  • Has 5 to 8 years of quota carrying account or customer success management experience, with responsibilities over retention as well as expansion
  • Understands the ebbs and flows of a fast paced start-up environment because your track record shows that you’ve stuck it out through the ups and downs!
  • Is driven & highly ambitious
  • Understands the legal, financial and professional-services sectors
  • Has a proven track record of working in a competitive, fast-paced and high pressure environment
  • Is a best-in class communicator, both verbally and in writing
  • A unique experience that you believe is relevant and an advantage. Every CSM is different and we embrace that. 

Why we think you'll love it here 😍.... 
It’s important to us that all Tessians are part of the journey we’re on, so we offer equity options with every role and benchmark to provide above market rate salaries - there’s plenty more too…. 
Be at your best, both inside and outside of work 
- 25 days of paid holiday (plus 8 bank holidays, and an additional day for every year you've worked at Tessian!) - Private health insurance provided through Vitality Health and mental health support through our Employee Assistance Program - Classpass - subsided access to gym time and classes- Flexible working hours and working from home (if you're not already remote!) - Enhanced pension contributions, matched up to 5% - We’re family friendly, with policies built to support you in all stages of life - Work-from-home subsidy upon joining, so you can kit out your home office. - High-quality tech kit provided for you to work on including MacOS kit & Tessian ANC headphones - If you're relocating to join the team, we'll provide a contribution to help with your costs 
Beyond work 
- Elite membership of the Tessian House System... - Every other Wednesday we get together to share team updates and drinks - Monthly team socials & a big, whole company extravaganza every quarter - Never-ending ping-pong tournaments
Equality & diversity ⚖️
Our mission to empower and protect people is a reflection of two of our values: Human First and We Do the Right Thing. For us, Diversity, Equity and Inclusion is also a reflection of these core values. 
As a human first company, we are committed to creating a diverse, equitable and inclusive environment where all our Tessians have the opportunity to thrive. We strive for a better Tessian, and a better world. We're working inside and outside Tessian to improve diversity and equity in our industry, and foster an environment where everyone feels a sense of belonging.
Our strategy touches each part of a Tessian’s life cycle, from applicant to employee, ensuring that we keep DEI at the core of every point in our candidate and employee experience. Read more about our DEI commitments here.
Obligatory small print
Please note that we do not accept applications or résumés from recruiters. Any unsolicited CVs, profiles, or names, submitted in any format, by any channel, to any of our team, will be deemed to fall outside any terms and/or conditions with either the person submitting the information or their company of employment/representation.
By submitting your application to Tessian, you consent to Tessian retaining your information and contacting you about future job opportunities, that may be of interest, for up to 2 years in accordance with our Privacy Policy
Please note, that any job offers will be subject to the candidate passing background screening checks.
Job region(s): Worldwide/Anywhere
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