Data Integrity Steward

Mexico - Remote (Jalisco/Mexico City)

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Rackspace is a different kind of technology company. With a combination of unbiased expertise, meticulous methodologies and innovative delivery models, we are uniquely positioned to help you achieve your specific goals using the appropriate combination of technologies.Our ability to apply best practices and provide exceptional solutions has resulted in numerous industry awards, including being a leader in the Gartner Magic Quadrant for Public Cloud Infrastructure Professional and Managed Service Providers, Worldwide 2019.Right now Rackspace and the Global Data Office is growing the team!     
SummaryParticipate in managing, updating, and improving the quality of data within salesforce.com. This responsibility requires strong understanding of Salesforce’s data model and APIs, data management concepts and tools as they relate to Salesforce, and operational reporting needs.

Key Responsibilities :

  • Responsible for tactically managing, correcting, and enhancing the quality of customer and prospect data within Salesforce.
  • Take a “hands-on” approach to data cleaning and an ownership stake in the overall quality of the prospect and customer data.
  • Participate in initiatives to improve the prospect and customer data hierarchy strategy in salesforce.com.
  • Identifying and analyzing data quality issues and data integration issues; recommend and implement remediation efforts.
  • Managing the de-duplication of Lead, Account, and Contact data.
  • Perform regularly scheduled audits of key data and own correction on non-compliant data where necessary.
  • Proactively monitor for data issues and improve data quality over time.
  • Recommend new quality improvement initiatives based on knowledge of the system and on-going operational needs from the business.
  • Enforce and maintain data governance guidelines across the business.
  • Engage with third party data vendors when necessary.
  • Enhance, load, and migrate data into Salesforce when needed, from a variety of disparate sources and formats.

Knowledge :

  • Highly detailed oriented and analytically minded.
  • Driven to deliver the highest quality and completeness of data.
  • Strong business knowledge of sales, marketing, and support functions.
  • Strong written and verbal communication skills.
  • Understanding of data flows and integrations with various applications, reporting environments, and other data sources to Salesforce; capable of diagramming data flows across system boundaries.
  • Track record of operating data quality frameworks and procedures to improve data quality across the organization.
  • Proven analytical skills. Strong interpersonal and collaboration skills.
  • Excellent Microsoft Excel skills. Proficient with SQL queries and capabilities.
  • Strong knowledge of the standard Salesforce Sales Cloud and Service Cloud data models, as well as how custom objects are created and interface with the standard data model.
  • Working knowledge of and ability to explain technical concepts of various salesforce.com APIs relevant to data management.
  • Advanced working knowledge of scripting and ability to write code for data deduplication, i.e. python, SQL, plus SFDC application knowledge.

Must Have :

  • Background in data integrity and stewardship
  • Data ingestion
  • Experience with Billing systems.

Nice to have :

  • Experience with Salesforce
  • Experience with BRM (Oracle Billing & Revenue Management systems)
  • Master Data Management (MDM)
#LI-VM1#LI-Mexico#LI-Jalisco

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Job region(s): North America
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