Account Manager


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CentralReach, LLC

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CentralReach is a leading provider of end-to-end EMR, practice management and clinical solutions that enable applied behavior analysis (ABA) clinicians and educators to produce superior outcomes for people with autism. The company is revolutionizing the ABA space with cutting-edge solutions including precision teaching, clinical data collection, scheduling, billing, learning management, fully digital evidence-based programming and more. Trusted by more than 100,000 clinicians and educators, CentralReach is committed to ongoing product improvement, market-leading industry expertise, world-class client satisfaction, and support of the ABA community to propel industry practitioners into a new era of excellence.
As an Account Manager, you will help companies like Autism Learning Partners, Chancelight, Trumpet Behavioral Health and Bluesprig streamline their Practice Management and Clinical Operations. You'll have the opportunity to significantly impact the growth of our company and help redefine the way companies operate in the ABA space.
We are looking for a candidate with a passion for helping clients solve real problems by diving deep into the CentralReach platform and leveraging your subject matter expertise to support the sales team.
This role is based in Matawan NJ or Remote.

Key Accountabilities:

  • Partner with both the Sales Team and Customer Success, to articulate the overall CentralReach value proposition, vision, and strategy to help grow the business.
  • Orchestrate and manage regular Business-Review cadence so we stay in lock-step with our customers as they scale.
  • Strategically partner with clients to assess business goals and align them to our product and service offerings.
  • Deliver product demonstrations and presentations to clients and prospects.
  • Maintain accurate notes and feedback in CRM regarding customer input both wins and losses.
  • Proactively engage and communicate with customers and CentralReach business/technical teams regarding product feedback and competitive landscape.
  • Engage with CentralReach Product Council, provide guidance and feedback directly from customer interactions and help shape product roadmap.

Desired Skills & Experience:

  • You have at least 5 years of experience in a SaaS Sales environment.
  • Experience using the CentralReach platform, or relevant clinical experience (i.e. RBT, BCBA, BCaBA) a plus.
  • Passion and ability to truly understand a client’s business in order to educate customers on how CentralReach will be meaningful to their business.
  • You have an extreme hunger to be successful and help CentralReach sales and customers win.
  • You have thrived in a startup or similar environment where the only constant is change.
  • You embrace aggressive goals and work hard to achieve them.
  • You’re naturally curious and invest time and energy into learning more about the sales process, your prospects, and the solutions you’re selling.
  • You are able to utilize Sales CRM tools such as SalesForce or like program.
  • You have excellent written and verbal communication skills, strong attention to detail, and good follow-through.
  • You hustle! All that preparedness doesn’t slow you down.
CentralReach was developed for Clinicians by Clinicians.  The story of CentralReach begins in 2012 when the company’s founder, a practicing Board Certified Behavioral Analyst, decided there had to be a better way to manage her operations so she could spend more time on what mattered most — working with her clients and patients. To help ABA practices focus on what they do best, CentralReach launched the first iteration of its EMR and practice management platform.
Today, under the leadership of Chris Sullens, an award-winning CEO in the technology space, CentralReach is committed to their mission of providing cutting-edge technology and services to help clinicians and educators produce superior client and patient outcomes. Already a market leader, CentralReach is expected to grow exponentially through its four core tenets: hire and develop great people; build industry-leading products; provide exceptional service to customers and continuously invest in systems, processes and infrastructure. We value our employees and offer a robust benefits package including health and dental, paid time off, life insurance, disability coverage and a 401(k) matching. We also provide comprehensive onboarding, ongoing training, mentoring and career pathing to help you develop your career. We pride ourselves on our fun and energetic environment that also provides our employees with a meaningful way to make a difference by helping clinicians produce superior outcomes for children and adults with disabilities.

Job region(s): Worldwide/Anywhere
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