Data Operations Lead - Japanese speaking (Remote)

Spain - Barcelona

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Veeva Systems

Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, Veeva has more than 750 customers, ranging from the world's largest pharmaceutical...

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Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a Public Benefit Corporation, you will also work for a company focused on making a positive impact on its customers, employees, and communities.
The Role
Our team’s vision is to enable the agile commercial model in life sciences.
As a Data Operations Lead, you will be responsible for leading a remote team of 30-50 people who are responsible for creating new scientific expert profiles for Veeva’s Link product. The high-quality scientific expert profiles that our teams build are part of our ‘Veeva Link for Therapeutic Areas’ product that helps pharma customers enhance collaboration with experts.
You will ensure the overall achievement of key performance indicators such as quality and volume and will manage team members’ performance, and coach those team members that require additional support to achieve strategic objectives. 
As a leader, it will be key that you promote a positive and rewarding team culture that is detail-oriented and strives for excellence when it comes to data quality. You are someone who enjoys leading people, growing individuals, and scaling a team.
We care about a great cultural fit; you are comfortable and enjoy working at speed in a multi-cultural environment.
If you are excited about a data product, the Life Sciences industry, and working for a fast-growing tech company, we are the optimal fit.

What You'll Do

  • Lead, scale and develop a team of data researchers who work remotely
  • Manage performance regularly (KPI based operations management), ensuring the production of data in excellent quality
  • Mentor and coach your team members to ensure the achievement or overachievement of the departmental and individual KPI’s such as Quality, Volume, and project delivery times
  • Work alongside other leads and stakeholders to ensure the improvement and development of new and existing processed 
  • Working with a cost-efficiency mindset; Improving cost efficiency within the operations department


  • Bachelors or higher degree in business studies, international management, supply chain, engineering, or life sciences
  • 2+ years in an entry-level position in tech or pharma, related to working with data
  • Experience coordinating, managing, or leading teams
  • You have a hands-on and pragmatic attitude while being capable of dealing with constant change and being able to get things done independently in a timely and effective manner 
  • You are highly motivated, not afraid to take ownership of tasks and projects, and have the determination to continuously improve our operations
  • Excellent communication skills in English, both written and verbal
  • Native Japanese speaker
  • Proficiency in Microsoft Excel
  • Comfortable working with large data sets
  • Affinity to design and implement high scale & efficient processes
  • Good Decision-making skills
  • Good interpersonal skills

Nice to Have

  • Experience in an international and diverse work environment
  • Experience with lean management, Six Sigma, and continuous improvement models
  • Has previously worked in a distributed work environment with remote working employees
  • Experienced in SQL
  • Knowledge about scientific data in life sciences
  • Additional APAC or EMEA languages are a plus

Perks & Benefits

  • Opportunity to work in a diverse and international workspace
  • Personal development budget for continuous learning & development
  • Regular team lunches, dinners, and company events (e.g. yearly ski trip)
  • Annual budget for charity
  • A significant contribution to a pension fund
  • Yearly fitness reimbursement budget
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
Job region(s): Europe
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