Customer/Technical Support - Tickets - Platform for Printed and E-books

Remote - USA

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ModSquad

ModSquad provides on-demand customer support, content moderation, social media, and community management services globally.

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ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have a Customer/Technical Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! 
If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in. 
Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs are available now and more are on the horizon.
In this project, your role will be to assist customers via tickets with common questions about previous orders, billing issues, and how-to inquiries about the program.
Project Hours:24 hours a day, 7 days a week
Hourly Rate:To be discussed in the interview phase
Commitment:15 hours per week90 days, as needed
Especially Seeking Availability:Weekend shifts, all hours

What’s In It For You:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
  • Flexible self-scheduling
  • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate - Discussed during your first interview
  • Paid orientation

What We Are Looking For:

  • Has customer service and technical support background.
  • Has excellent written and verbal communication skills.
  • Comfortable building on macros and crafting custom responses to customers based on their inquiries.
  • Familiarity with Zendesk is not required, but is a plus!
  • Ability to connect to client provided VPN.

WorkSpace Requirements:

  • Dedicated laptop or desktop computer with Windows 10 or above
  • Willingness to install MSQ security software and 2FA app on the phone
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  
***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
#workfromhome #freelance  #remote  #modsquad   #wearethemods  #customersupport  #emailsupport
Job region(s): North America
Job stats:  10  2  0

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