Home-based Debt Controller

United Kingdom

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Utility Warehouse

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Role Title: Debt ControllerHours: 40 hours per week, Monday to Friday, 8:00am to 5:00pmLocation: Home-based (technical equipment provided)Salary: £24,000 plus bonus
Hello, we’re UW  
You probably won't have heard much about us, but we're one of the UK's biggest, home-grown success stories of the last 20 years.
We're a FTSE 250 business and knocking on the door of £1 billion in annual revenue. 
We provide your energy, broadband, mobile and home insurance in one. So you can stop thinking about bills, passwords and price comparisons, and get on with the important things in life.
And we know we’re onto something - we have been Which? awarded for 10 years running - but we’re only just getting started…
The Role
As part of our busy UDC team, you’ll be working on a large portfolio of accounts from customers who have transferred their services away from UW - who have yet to clear their final balance.
This will involve contacting customers for payments via telephone, letter and email, talking through their queries, ensuring accounts are paid and closed in a timely manner. 
Day to day - you’ll be managing, reviewing and providing detailed updates on your accounts, taking closing payments where possible, negotiating repayment plans where necessary and where a customer or resolution can’t be reached, issuing ‘final demand’ letters before passing to our legal claims officer for enforcement action.
Who we’re looking for
This isn’t a role for the faint-hearted. No two customers, problems, or resolution journeys are the same.
You’ll need to have experience - ideally 2+ years working in a telephone-based collections role and know first hand what it’s like to manage a heavy caseload in a fast-paced environment.
You’ll need to be confident, resilient and be able to handle challenging conversations with customers. 
You’ll need to have an excellent telephone manner and be able to balance delivering a good level of customer service with maximising collections.
You’ll also need a good understanding of how to use emails, documents and spreadsheets.
Don’t forget though, you’ll need to be currently residing in the UK with eligibility to live and work in the UK too.
What you’ll need 
We’ll supply the equipment needed for you to do the role but you will still need a strong internet connection for it to work. Our minimum requirement for internet speed is 10Mbps Download and 4Mbps Upload.
You’ll need a dedicated, quiet work space with a work station, plenty of natural light, access to fresh air and no distractions. This cannot be a communal or space that is shared by other household members.
The perks of working for us! 
As an award-winning FTSE 250 company we offer stability, recognition and career progression.  
A starting salary of £24,000 plus a performance bonus33 days of holiday including bank holidaysFull technical equipment providedPension scheme and other great benefits such as our share schemeFull remote IT support.
If you think this could be the role for you or want to be part of UW’s growth, apply now.
Job perks/benefits: Salary bonus
Job region(s): Europe
Job stats:  15  0  0

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