Application Engineer II- R-8606

India - Remote

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Rackspace

As a cloud computing services pioneer, we deliver proven multicloud solutions across your apps, data, and security. Maximize the benefits of modern cloud.

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Job Description Summary:As an Application Support Engineer , you will serve as a resident guide and technical support resource and expert for multi-functional teams. You will be a strong technical resource , always looking to learn and develop as well as confidence working on performance engineering surrounding corporate applications.     Job Description:KNOWLEDGE/ SKILLS/ ABILITY:* Ability to understand customers business processes & requirements and convert them into solution designs.. * A deep passion for Microsoft 365 technologies.. * Act as a key contributor in the design of customized solutions and execute the solution by leveraging the most suitable technology solutions.. * Serve as a subject matter expert on Microsoft O365 technologies.. * Develop applications that effectively accomplish client objectives and user needs. * Design and write code for applications. * Analyse and edit existing computer applications to improve functionality. * Remodel and adapt applications as needed to optimize performance. * Install applications and confirm proper communication between equipment and systems. * Test applications extensively to ensure they are error and bug free. * Act as a technical advisor to all departments. * Maintain computer applications databases. * Determine project constraints including estimated time and costs. * Act as resident technological expert advisor for our products. * Connect with customers to analyse user experience and gain constructive feedback. * Customize specialized applications according to client needs. * Create and present application prototypes. * Collaborate with engineering and programming departments. * Present new project proposals to sales department based on customer analysis. * Creates supporting documentation in parallel with Application management / development and support.. JOB COMPLEXITY: * Able to work autonomously, manage your time, and make judgments that are in the best interest of the client.. * Solves intermediate problems and takes a broad perspective to identify innovative solutions.. * Works on significant and unique issues where analysis of situations or data requires expert handling of ambiguous scenarios.. * Leads others to solve issues of diverse scope where analysis requires an understanding of current business and industry trends.. * Acts as a team mentor. Contributes to knowledge development.. * Promotes sharing of expertise through consulting, presentation, and documentation.. * This role will deliver solution definition, implementation, customization, integration, and managed services for clients.. SUPERVISION:* Minor supervision.. * Mostly works autonomously and proactive seeks guidance when needed.. EXPERIENCE/EDUCATION:* 3-4 years’ experience as an applications engineer or similar role. * Microsoft 0365 Certifications, and Experience. Microsoft Azure Certifications or similar.. * Strong to advanced experience with Microsoft 365 product suite e.g. Active Directory, Azure Active Directory, On-Premises Exchange, Exchange Online, SharePoint, OneDrive, Teams, Intune. * Familiar with Privileged Identity Management, Privileged Access Management, Multi-Factor Authentication, PowerShell automation.. * Extensive knowledge in various programming languages (Java, Perl, Python, C++ etc.). * Intermediate working knowledge with JIRA, Slack, GitHub or similar technologies.. * Hygiene, Email filtering, SPF, DLP , DMARC policy reporting / management. * Experience deploying Web Technologies in a enterprise environment.. * Project management experience, has lead or been key POC for project deliverables.. * Prior application SME experience or similar.. * Experience supporting, maintaining and developing CRM/ HR systems.. PHYSICAL DEMANDS:* General office environment.. * May require long periods sitting and viewing a computer monitor.. * Moderate levels of stress may occur at times.. * No special physical demands required.. * Occasional travel, less than 20%.. PERSON SPECIFICATION: * Must be able to perform the basic functions of the job . * Learning new technologies is part of their DNA. * Highly organized and detail-oriented. * Adept and effective communicator. * Creative, analytical, and driven. * Thrives in a fast-paced work environment. * Enjoys complex problem-solving and collaboration. * supports On Call / incident call outs when required.  
About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Job region(s): Asia/Pacific
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