(Remote) Account Representative II

United States - Texas

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(100% Remote) Account Representative II Position SummaryThe Account Representative is responsible for driving new and Installed Base Cloud Office sales for Rackspace technologies. Sales cycle 0-3months. Technically supports mainline sellers by driving Microsoft Productivity opportunities. Responsible for carrying out Cloud Office businesses within customer base.Your main goal is to win the technical decision of customers to purchase and use our technology. You will work in a team, enabling the customers through digital transformation by leveraging Microsoft 365Sells to mid-level management, requiring simple to moderately complex configurations.Acts as a key lever in building promoter customers.Generates outbound calls on potential client leads, occasionally making client site visits and presentations.Uses internal relationships to exceed customer expectations and provide support to the team.Maintains a clear understanding of how existing customers are using Rackspace solutions.Engages and persuades customers and prospects.Works with Sales Engineers to ensure client receives the most accurate and relevant proposals.Utilizes Salesforce, proposal tools, and other sales utilities.Critical Competencies/Key Responsibilities• Coordinates with Account Manager to build simplified account plans.• Coordinates with Marketing, Account Manager, and SDR to determine targeted marketing plays.• Leads sales process for all Rackspace solutions.• Seeks new opportunities within existing accounts.• Meets virtually with qualified leads to better understand customer needs and provide proposals.• Leads efforts to create proposal for solution to prove value add.• Leads the negotiation, closure, and documentation of customer renewals for customers.• Contributes to solution of straightforward business problems regarding operations, products, servicesor customers.• Analyzes information, asks questions and checks for understanding using standard procedures withinthe job family.• Applies acquired skills and experience to complete moderately complex, but routine tasks.• Continues to develop expertise.• Small Business segment customers.• Customer centric mindset, with the ability to interface with support team on a daily basis.• Simple configurations - primarily cloud computing.• Sells to mid-level management.• Impacts own team and other teams whose work activities are closely related.• May suggest improvements to existing processes and solutions to improve the efficiency of the team.• Works on problems of moderate scope where analysis of data requires evaluation of identifiablefactors.• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.• Exercises judgment within defined procedures and practices to determine appropriate actions or torecommend alternative resolutions.• Drives cross-functional collaboration to give potential customers a seamless experience acrossRackspace through sales, implementation and onboarding, and Account Management hand-off.• Gathers and collaborates with internal resources (Specialist Sellers, Portfolio Architects, SpecializedArchitects, Pro Serv) so that consistent, aligned solutions are presented to potential customers.• Maintains internal relationships and determines need for external contacts.• Shares knowledge with stakeholders in strategic pursuit, support, and sales organization.• Meets or exceeds sales targets.• Ensures documentation necessary for the deal is properly maintained and updated and providesleadership updates on status, resources, and financial information.• Creates advocates out of clients by delivering fanatical customer experience and leverages clientadvocates to drive additional sales.work.• Possesses superior follow up skills with the ability to respond under pressure.Skills• Knowledgeable in professional sales training and sales process.• Business knowledge to understand customer needs and strategy and apply the value of Rackspacesolutions to their specific situation.• Working knowledge of principles and methods within own job family/discipline.• Working knowledge of the company, products, services and customers.• Understands key drivers of success in functional area and uses this understanding to accomplish own• Able to effectively communicate over the phone, video, through email, and face-to- face.• Strong presentation, written and verbal communication skills.• Goal oriented with superior work ethic.• Proven territory development skills.Education• Bachelor's Degree required; Sales, Marketing, Business or a related field.• At the manager’s discretion a High school diploma or equivalent plus an additional 4 years of relevantsales experience may substitute for the degree requirement
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About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Job perks/benefits: Career development Team events
Job region(s): North America
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