Sr. Product Manager - Applications

United States, REMOTE

Full Time Senior-level / Expert
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Treasure Data is seeking a Senior Product Manager with a strong background in Service / Contact Centers to lead our efforts in this area. Treasure Data recently announced our expansion into the Customer Data Platform (CDP) for Service market. We are looking for a smart, entrepreneurial, “drive the bus” leader to take on this expansion and bring our products to market.
You are highly technical and customer facing. You interface well with engineers, designers, sales people, customers and executives. You have a strong background in Service center technology and were born to lead and influence others. Ideally, your experience focuses on technologies to empower humans to deliver better customer experiences and not necessarily on cost optimization, communications or automation (chatbots, speech recognition, etc.).
Role & Responsibilities ● Drive the vision, roadmap and execution for key components of CDP Applications including CDP for Service worldwide. ● Represent the customer. Be the champion and voice of the customer. Build impactful, personal, customer relationships. Bring the customer’s voice into the creation process. Own requirements, specifications and release plans. ● Drive for the best customer experience possible. Work closely with UX to develop, test and deliver assets to the engineering team. Work with the technical team to deliver a world-class product driven by customers, prospects, advisory teams, and internal product experts. Drive the end to end feature delivery cycle including customer onboarding and ramp. ● Work with the Product Marketing team to help them develop comprehensive Go-To-Market plans including, internal and external training, pitch decks, demos and the necessary marketing materials. ● Measure success. Measure everything. A feature release does not indicate success. Define what success means for each feature and each function before it even goes to development. Develop ways to constantly define and monitor success. ● Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job. ● Communicate clearly and efficiently. Coordinate product release communications for your components. Define expectations for engineering teams and hold them accountable to success and failure. Work closely with product marketing managers to promote your products both internally and externally, and to ensure a cohesive message. ● Represent Treasure Data as a domain and product expert at customer interactions, industry and corporate events, online in customer communities, and through social networking.
Basic Qualifications ● Technical Bachelor Degree in Engineering, Computer Science or related. ● 8+ years experience, 1-3 years B2B experience in the Service Technology doman at one of the following: Zendesk, Salesforce ServiceCloud, Gladly, Five 9, Twillio, Sinch, Amazon Connect, Genesys, etc. ● Minimum 5+ years of experience as a Product Manager ● Strong understanding of how Service departments at Global 2000 companies deliver value and how Service technology supports that goal. ● Leadership - proven ability to set a vision, translate the vision into a roadmap, and excite/lead a cross-functional engineering, UX, Product Marketing, partner and sales team to bring the product to market. ● Proven experience with enterprise SaaS products including presenting to executive leadership and handling sensitive customer situations. ● Excellent ability to empathize and communicate with people with different points of view. ● Strong organizational, written and oral communication skills in English. ● Proven ability to deliver on commitments and lead / work autonomously globally. ● Ability to handle multiple competing priorities in a fast-paced environment. Preferred Qualifications ● Creative thinker who thrives on solving challenging problems with analytical thinking, and is focused on adding customer value and ROI. ● Good understanding of technology with the ability to hold your own in debates with technical architects and engineers. ● Adept at gathering and transforming business requirements and market needs into a successful product strategy. ● Extreme ownership of your projects. The buck stops with you. ● AI and big-data technologies experience or academic background. Who we are: Treasure Data employees are enthusiastic, data-driven and customer-obsessed. Our actions reflect our values of honesty, reliability, openness and humility. Treasure Data moved to remote-based work in March 2020 and is committed to ensuring it remains agile to accommodate shifting preferences of its workforce. While we are not working shoulder-to-shoulder, we still work side-by-side, finding unique ways to connect and create together while also respecting each other’s life priorities outside of work. We offer competitive salary and benefits and named one of the 2021 Best Places to Work. Treasure Data is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
What we do: Treasure Data is the only enterprise Customer Data Platform (CDP) that harmonizes an organization’s data, insights, and engagement technology stacks to drive relevant, real-time customer experiences throughout the entire customer journey. Treasure Data helps brands give millions of customers and prospects the feeling that each is the one and only. With its ability to create true, unified views of each individual, Treasure Data CDP is central for enterprises who want to know who is ready to buy, plus when and how to drive them to convert. Flexible, tech-agnostic and infinitely scalable, Treasure Data provides fast time to value even in the most complex environments.
Agencies and Recruiters: We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation!
Job perks/benefits: Competitive pay Flex hours Team events
Job region(s): North America
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