Salesforce Administrator II - MX

Mexico - Remote (Jalisco/Mexico City)

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PRIMARY RESPONSIBILITY: Performs general administration of products. Provides technical support and troubleshoots application related issues. Assists users with Salesforce issues and needs. Monitors and responds to the Case queue of support and help requests. Provides bookings support and bookings data validation to multiple sales, commissions and reporting teams. Assists in ensuring bookings capabilities for all products and services and maintains bookings data integrity through audits and enforcement of established bookings rules. Maintains general data integrity and assists internal teams with various month-end closing activities.  ·        KNOWLEDGE/SKILLS/ABILITY: Basic knowledge of Salesforce tool, specifically in terms of administration and troubleshooting. Excellent ability to provide technical support. Working knowledge of standard sales processes and usage of Salesforce. Light configuration (users, hierarchies, skills/configuration in Live Agent, field updates, etc.). Strong Excel skills. Understanding of, or ability to learn Salesforce data management toolsets (Data Loader, DemandTools, etc.). Strong knowledge of the native Salesforce reporting and dashboarding functions, including Custom Report Types. Ability to understand and assist in sales bookings procedures, as well as assist in establishing best practices and documentation for processes as it relates to bookings. Solid communication (written and oral), problem-solving, and time management skills. Customer centric mindset, with the ability to interface with teams of internal sales users on a daily basis. Ability to handle the fast pace and stress of a sales environment.·        JOB COMPLEXITY: Performs all tasks directly related to the maintenance and administration of Salesforce products with advanced knowledge of Lead, Account, Contact and Opportunity objects. Manages support queue for ongoing Salesforce support requests in addition to administrative needs of Salesforce and other sales systems users. Creates and maintains reports and dashboards. Provides technical support and troubleshoots application and bookings related issues. Escalates more complex issues to senior team members. Develops and delivers training on Salesforce products, driven by assessment of sales usage and educational needs. Provides data maintenance and data integrity reviews within Salesforce and other Sales systems. Assists with audits to protect data integrity and enforcement of bookings and de-bookings rules.·        SUPERVISION: Operates under moderate supervision.·        EDUCATION/EXPERIENCE: Requires a High School Diploma/GED, with minimum 1-2 years EITHER administration and sales practices/process experience OR relational database administration and sales practices/process experience. Highly proficient in working with Microsoft Office Suite required, especially Excel.·        PHYSICAL DEMANDS: General office environment. Moderate levels of stress will occur, especially during business deadlines. Must be able to work flexible schedule to meet business needs. No special physical demands required.    
About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Job perks/benefits: Flex hours Team events
Job region(s): North America
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