Senior Salesforce Program Manager

Remote, US

Full Time Senior-level / Expert
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Udemy, Inc.
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Part cruise director, part logistics expert, you are responsible for moving our initiatives forward and you have the magic ability to set a positive, collaborative vibe for the working team. This role offers the opportunity to define the roadmap, standards and processes for the Udemy Salesforce space which spans the stakeholder groups from Sales to Revenue Operations, to Partnership Marketing & MNA. It’s also an opportunity to join a team of made up of really positive, authentic folks. Details on the role below. 

Here's what you'll be doing:

  • Program Management
  • Establish and maintain trusted advisor relationships with business and IT stakeholders by providing vision and future product road mapping.
  • Maintain and develop our roadmap; manage our projects on a portfolio level and personally manage projects of higher complexity/risk.
  • Adopt a standardized development lifecycle methodology (agile / traditional) for all projects.
  • Maintain our catalog of active projects and communication assets that describe each initiative and its status; maintain list of potential projects.
  • Identify opportunities to leverage the Salesforce platform and various integration tools.

  • Project Management
  • Exercise solid project leadership skills combined with strong business acumen and in-depth analytic skills.
  • Build & develop partnership with the business through your stellar work.
  • Communicate effectively with both the internal and external stakeholders and leadership; champion a spirit of collaboration and open communications.
  • Fully inform stakeholders on project status, team members should be clear on expectations, their responsibilities and their tasks. Through the appropriate mediums and channels, everyone should know what’s happening when and what to expect.
  • Guide the project team to meet the end project objectives.
  • Conduct effective & efficient meetings that move our projects forward by identifying topics to cover, building and advising agendas, guiding the discussion, bringing together notes and action items, documenting decisions, and following up as appropriate. You are an action item stalker - nothing falls through the cracks on your watch. 
  • Participate in end-to-end implementation planning including project management, issue management, communication and change management. Develop project plans with milestones and timelines; contribute to roadmap development. Identify issues, determine a path to resolution & see it through.
  • Facilitate requirements gathering and assist with the creation of project deliverables, as needed.

We're excited about you because you'll have:

  • Program/Project Management
  • Master in the art of setting up an effective meeting. 
  • Do you have the right people in the room? Do they know why they’re there? Is the expected outcome clear?
  • During meetings, do you set the pace and tone and ensure that the focus stays on the expected outcome?
  • Outstanding and effective interpersonal skills; along with excellent verbal and written communication skills.
  • Ability to communicate complex concepts concisely, clearly and effectively across multiple levels including executive leadership team, peers, managers and junior staff.
  • Presentation skills - you can command a room (or a Zoom) when needed to bring people along with you & ultimately get them to agree to do what you request. 
  • Fast learner who is comfortable with some ambiguity and changing priorities in a sometimes unstructured environment. Ability to work effectively in a fast paced, high energy, team-oriented environment. Ability to multi-task and perform effectively under pressure.
  • Ability to build credibility and relationships quickly across functions and levels.
  • Team organizer, builder, and motivator with exceptional influencing skills who can exercise judgment related to prioritization and risk management.
  • Experienced in agile and traditional project management methodologies. 
  • Demonstrated project management leadership skills, with direct responsibility for managing project teams (of varying size), budget and schedule.
  • Demonstrated history of delivering high quality results on schedule and within budget.
  • Experienced in prioritizing business and technical requirements to produce project plans and estimates.

  • Salesforce Specific
  • Experience leading enterprise scale Salesforce solutions implementation projects.
  • Should possess a very good functional understanding of the Sales and CPQ platforms.
  • SFDC experience is a must (5-6 years) along with Salesforce.com certification ( e.g. Admin or Sales/Service Consultant or Developer)

  • Bonus Qualifications
  • Experience Asana & Jira.
  • Not only are your meeting materials crisp, they look awesome too. You are skilled at creating compelling visuals to facilitate communication. 
  • You have creative ways of showing appreciation for people’s contributions. 
  • Sense of humor, be it sarcastic, or dry with a hint of truth, is welcome as this group enjoys a good laugh!

#LI-EB1
About UdemyWe believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity,passion, and teamwork. We also celebrate our milestones and support each other every day.
Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).
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Job perks/benefits: Career development
Job region(s): North America
Job stats:  2  0  0
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