Technical Writer (remote Romania)

Remote, Romania

8x8, Inc. logo
8x8, Inc.
8x8 helps businesses of all sizes empower employees and delight customers with a unified platform for contact center, business phone, video, and chat.
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As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. [NYSE: EGHT] is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
For additional information, visit www.8x8.com, or follow 8x8 on LinkedInTwitter and Facebook.
The Tech Publications team is looking for a Technical Writer to partner with our product teams to produce, enhance and maintain the documentation for core product functionality. You should have an ability to take advanced features and make them easy to understand. You should have a passion for figuring out what customers need and how to make them successful.

Expectations:

  • Create high-quality feature documentation to help our users be successful with 8x8 products and services.
  • Create docs of all sorts for our customers, from UI text to walkthroughs, from online help to implementation guides and from release notes to user/admin guides.
  • Partner with others to create assets such as knowledge base articles, training, videos, and eLearning
  • Improve the overall quality of the docs by responding to internal and external feedback
  • Build strong working relationships with cross-functional teams, including product management, engineering, marketing, support, and customer success
  • Write for different audiences, from end users to admins to developers. Write content that will be engaging and informative for anyone.

Requirements:

  • 2+ years experience as a technical writer, preferably documenting cloud-based software products
  • Excellent technical writing skills and an ability to make complex topics easy and engaging
  • Ability to conform to shifting priorities, demands, and timelines
  • Experience working with DITA XML format and a DITA authoring tool
  • Exceptional proficiency in both verbal and written English
  • Experience in Agile approach to development
  • Knowledge of JIRA, Confluence, MadCap Flare or similar project management tools a plus

Working for 8x8:

  • Industry leading, award winning technology and recognized on two Gartner Magic Quadrants
  • Inclusive, supportive and collaborative culture yet with a winning mentality
  • Encouragement and environment to make a difference
  • Fun – check out our Instagram posts in the UK, Romania and the US, the smiles are real
  • Deep passion for doing the best for our customers, giving them the best service and the best technology

Benefits:

  • 25 annual leave days. Additional vacation of 1 leave day for every 2 complete years of employment (max. up to 5 days)
  • Participation in the company’s bonus scheme – based on company 
  • Private Pension
  • Group Life Insurance 
  • Private Healthcare
  • Meal Tickets
  • Phone allowance
  • Gym membership
  • Employee engagement activities and events
  • Learning and training initiatives
  • Flexible working schedule
  • Restricted stock unit: generous grant of stocks that you receive when singing with us, enabling you to own a part of the company
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For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.For European Job Applicants our Job Applicant Privacy Notice can be found here.
Job region(s): Europe
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