Professional Services Engagement Manager

Baltimore, MD (Potential for Remote U.S.)

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Contrast Security
Unify security and development teams with one DevSecOps platform across the entire SDLC that increases accuracy, improves developer productivity, and scales for comprehensive software coverage.
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Contrast Security named to Inc.'s “Best Workplaces of 2020”
Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio, without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development, to operations, to production.
 About the PositionContrast Professional Services is on a mission to make modern software applications secure. We work closely with Security and Development teams around the world, applying our expertise with the Contrast Application Security Platform to secure the complete software development life cycle. Our team is searching for an Engagement Manager who is a catalyst for action and helps our Customers to achieve roaring success with the Contrast platform. This role requires equal parts technical strength, precision execution and the ability to forge the relationships needed to drive projects to success. The ideal candidate is an irresistible force who believes forward progress is always better than standing still, and has a demonstrable history of making results happen. What You Can ExpectYou’ll play a critical role during a time of significant company and team growth. As an Engagement Manager, you’ll be responsible for a portfolio of customer accounts with a clear understanding of what deployment success means, tactically in the short term and strategically in the long term. During your first month, you’ll dive into the Contrast platform and learn an exciting technology that changes for the better how software development teams secure their code. By the second month, you’ll be customer facing, engaging with a diverse range of Customers from Fortune 100 to technology leaders and ISV’s, learning about the common customer initiatives that resulted in their investment in the Contrast platform. You’ll hit full stride by the fourth month, combining your technical expertise and superior communication skills to guide multiple concurrent implementation projects to success, solving complex organizational and technical challenges along the way. To be successful in this role, you’ll need to demonstrate all the hallmarks of a great project manager, including leadership, communication and team building skills. You’ll need to also master the consultative relationship, setting expectations, providing guidance, and staying ahead of industry trends so that your advice is on point. Finally, you’ll need to excel at building processes or improving existing ones, as driving consistency, efficiency and excellence in our organization will be one of your mandates.

Responsibilities

  • Full ownership of multiple service engagements from A to Z
  • Prepare all facets of project kick-off, status updates, quarterly reviews and project wrap up meetings
  • Proactively and transparently resolve issues and project roadblocks, directing the collaborative effort of all project participants
  • Coach team members to create urgency and have a bias for action
  • Learn the Customer’s business objectives, culture, and people; synthesize and make strategic recommendations to achieve expected business outcomes
  • Serve as a trusted advisor providing actionable insights on achieving application security program goals
  • Partner closely with Sales and Customer Success to educate customers on Contrast platform capabilities and identify opportunities for account growth
  • Build and improve internal processes for consistency, efficiency and predictable, high-value outcomes

Qualifications

  • You’re a security expert or eager to become one
  • You want to love where you work and Contrast’s core values matter to you
  • At least 5 years experience working in a customer facing, high-volume role, preferably for a professional services or consulting organization
  • At least 3 years in a cutting-edge technology company, preferably security related
  • History of successful projects that required strategic thinking, project planning, time management, problem-solving, task delegation, and prioritization
  • Leadership roles in projects that required collaboration between multiple teams, both internal and client-facing
  • Strong communication and presentation skills, ability to present complex, technical concepts and data in a structured and well-ordered way
  • Highly organized with meticulous attention to detail
  • Bachelor’s degree or higher: preference for computer science and mathematics degrees

  • We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

What We Offer

  • Competitive compensation
  • Medical, dental, and vision benefits
  • 401 (k)
  • Flexible paid time off
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We are changing the world of software security. Do it with us.  We believe in what we do and are passionate about helping our customers secure their business.If you’re looking for a challenge and want to enjoy where you work, you’ll love Contrast Security.
Contrast Security is committed to a diverse and inclusive workplace. Contrast Security is an equal opportunity employer and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations.
By submitting your application, you are providing Personal Information about yourself (cover letter, resume, email address, etc.) and hereby give your consent for Contrast Security, Inc. and/or our HR-related Service Providers, to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. If you are a resident of the European Economic Area or are applying for a position in the European Economic Area, Contrast’s Privacy Statement reflects our policies around compliance with the General Data Protection Regulation (“GDPR”) and your rights respective to GDPR as a California resident, you are entitled to certain rights under CCPA: The California Consumer Privacy Act of 2018 (“CCPA”) will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts and dependents (“CA Employee”) new rights to privacy.* We could support remote work in most states except Colorado.
Recruitment Agencies: Although we value the services you provide, at this time we are not accepting resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.
Job region(s): North America
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