Tier 1 Customer Support - Tickets, Chats, Phones - Online Food Delivery

Remote - USA

Full Time Contract
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ModSquad provides on-demand customer support, content moderation, social media, and community management services globally.
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ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!  Do you have a Tier 1 Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects... then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon. 
Interested in healthy living? This project may be perfect!
Are you interested in eating healthy and living your best life? ModSquad has partnered with a client that delivers freshly cooked, fully prepared meals directly to customers' doors! If you have a passion for helping others reach their optimum healthy and happy place - this project is for you! You will assist customers with placing and modifying orders, and any other questions they have about the service, while answering incoming calls, chats and tickets helping customers with order related inquiries and How-Tos via Zendesk.
Project Hours (Pacific Time):5 am - 5 pmWeekends Availability Is A MUST
Especially Seeking Availability (Pacific Time):Saturday - 4 am - 9 am and 11 am - 3 pm Sunday - 11 am - 3 pm
Commitment:16 hours per week90 days (as needed)

What’s In It For You:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
  • Flexible self-scheduling
  • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate - Discussed during your first interview
  • Paid orientation

What We Are Looking For:

  • Empathy and desire to nurture customer relationships
  • An interest in healthy living
  • Laid-back, but with a professional approach
  • Has a passion for writing, grammar, and communication
  • Has interpersonal skills and a friendly attitude that makes the customer feel like they are part of the team
  • Has the ability to take a lot of constructive feedback and make adjustments
  • is confident, charismatic, and can think outside of the box
  • Familiarity with Zendesk or similar CS platforms
  • Experience with live support (chat or phone)

Workspace Requirements:

  • Dedicated laptop or desktop computer with Windows 10 or above (Please note:  A Chromebook is not sufficient for ModSquad projects.)
  • Quality headset 
  • Quiet workspace to take calls 
  • Willingness to install MSQ security software and 2FA app on phone 
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
Who is ModSquad?ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  
***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
#workfromhome #freelance  #remote  #modsquad   #wearethemods  #customersupport  #emailsupport
Job region(s): North America
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