Case Processing Efficiency Specialist

Remote - Canada

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Veeva Systems
Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, Veeva has more than 750 customers, ranging from the world's largest pharmaceutical...
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Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day.
The Role
Veeva is looking for an experienced Drug Safety / Pharmacovigilance Adverse Event case processing specialist to help us build the best pharmacovigilance product suite on the market.  We’re looking for high-performing individuals with hands-on end-to-end case processing experience who are eager to drive innovation and provide subject matter expertise to enhance our products.   In this role, you will be responsible for developing faster methods that bring efficiency to safety intake and end-to-end case processing.  Your work will have an impact on the world and help ensure that drugs, biologics/vaccines, and consumer health products are safe for the public while continuing Veeva’s success as the leading provider in cloud-based technology for Life Sciences.

What You'll Do

  • Be an expert. Provide efficiency and best practices for internal R&D, pre-sales, services teams, and external users
  • Be an innovator. Look for opportunities to innovate and keep up with the latest pharmacovigilance industry trends and regulations
  • Be hands-on. Regularly use and test the product to provide feedback for Product Managers and engineers
  • Be an advocate. Participate in case studies and project user acceptance testing
  • Be an owner. Help make Vault Safety the best Pharmacovigilance product on the market
  • Be agile. Test, optimize, iterate


  • 5+ years of pharmacovigilance experience in the biotechnology or pharmaceutical industry
  • End-to-end pharmacovigilance case processing experience
  • Knowledge and experience with safety reporting and regulatory compliance
  • Excellent oral and written communication skills with the ability to effectively explain efficiency problems and advocate data entry optimizations with internal teams and customers
  • Excellent organizational skills and demonstrated ability to navigate in a fast-paced environment with changing priorities
  • Bachelor’s degree in life sciences or equivalent experience

Nice to Have

  • Experience working at CRO or with multiple sponsors
  • Customer communication experience
  • Experience with consumer health products or medical device adverse event reporting

Perks & Benefits

  • Healthy, free, provided lunches and snacks every day
  • Allocations for continuous learning & development
  • Onsite gym with free fitness classes offered daily
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at
Job region(s): North America
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