Sales Support Analyst

Remote - US

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Veeva Systems
Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, Veeva has more than 750 customers, ranging from the world's largest pharmaceutical...
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Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day.
The Role
Veeva is looking for an energetic Sales Support Analyst to join our growing team! You will be a partner to the North America Sales team and work directly with our customers to support their Veeva software subscription orders.  Our ideal candidate is a motivated, goal-oriented and energetic individual who is interested in developing sales support and customer service best practices. 

What You'll Do

  • Build trusted relationships through direct communication with Veeva Sales, Finance, and Operations teams and with the Customer
  • Create and process subscription and renewals opportunities and quotes in a timely and accurate manner
  • Answer customer questions about the order process and provisioning status
  • Collect relevant documentation to close out opportunities
  • Daily navigation of Salesforce, including, but not limited to - creating opportunities, running reports, searching for current orders, and building quotes
  • Working on special projects, as needed

Requirements

  • University degree (BA, BSc, BBA) or equivalent work experience
  • 3+ years in a sales support or a customer support environment
  • Strong written and oral communication skills in English
  • Basic Excel Skills
  • Experience working in Salesforce.com or other CRM system
  • Strong organizational and time management skills, attention to detail

Nice to Have

  • Enjoy solving problems.  If you don’t know the answer, you’ll dig until you find it.
  • SaaS experience
  • Experience with MS Office (PowerPoint, Word)
  • Experience with Google Suite (Docs, Sheets, Slides)

Perks & Benefits

  • Allocations for continuous learning & development
  • Health & wellness programs
  • Cafeteria package
#LI-Remote
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent@veeva.com.
Job region(s): North America
Job stats:  4  0  0
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