Solutions Engineer

San Francisco, Austin, or Remote

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Shippo
Shippo is the best multi-carrier shipping software for e-commerce businesses. Find the best shipping rates, integrate with e-commerce platforms, print shipping labels, track package delivery, and verify addresses with either our shipping API or...
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Before you read on, take a look around you. Chances are, pretty much everything you see has been shipped, often multiple times, in order to get there. E-commerce and parcel shipping volumes are exploding but so are customer expectations about shipping speed and cost. Managing shipping and logistics operations to meet increasingly exacting demands is an extremely hard endeavor, especially for SMBs who can be left in the dust by larger and far more sophisticated competitors. But this does not have to be so.
At Shippo, our goal is to level the playing field by providing businesses with access to shipping tools and terms that would not be available to them otherwise. We lower the barriers to shipping for businesses around the world, and move shipping from a pain point to a competitive advantage.
Through Shippo, e-commerce businesses, from fast-growing brands to mom-and-pop shops are able to connect to multiple shipping carriers around the world from one API and dashboard, and seamlessly run every aspect of their shipping operations, from checkout shipping options to returns.
Join us to build the foundations of something hard yet meaningful, roll up your sleeves, and get important work done everyday. Founded in 2013, and funded by top-tier investors likeD1 Capital Partners, Bessemer Venture Partners, Union Square Ventures, Uncork Capital, VersionOne Ventures, FundersClub, we are a fast-growing and proudly distributed Unicorn with hubs in San Francisco and Austin. We are also featured in Wealthfront’s Career Launching List  and Forbes’ Cloud 100 list of fast growing startups.

Responsibilities

  • Partner with the Business Development Manager throughout the deal lifecycle as a trusted technical advisor and subject matter expert in technology, eCommerce, and logistics.
  • Prepare and deliver high impact presentations on solution designs that integrate shipping workflows and operational requirements
  • Collaborate cross functionally with engineers and product teams to design solutions to meet clients’ success criteria
  • Team up with Business Developers to enhance presentation slide decks and cater solution demonstrations to partners both in-person and remotely
  • Lead prospective clients in discovery meetings to outline the scope of work and document business requirements to ensure alignment
  • Construct a smooth experience for new client’s transition from sales cycle to the implementation process
  • Review, contribute to, and prioritize written proposals and RFP responses.
  • Continuously grow and elevate your eCommerce industry expertise to rapidly grow the SE function into an organization

Requirements

  • Expert knowledge of the supply chain and eCommerce technology landscape
  • Either hands-on experience or familiar with building solutions, applications, or websites using REST API protocols and architecture
  • Minimum of 5-years of client-facing experience in API consulting, Solutions Consulting, or Sales Engineering for complex enterprise solutions and services. Experience with selling into executive and C-suite is a huge plus for candidacy.
  • Consultative approach to discovering and learning eCommerce clients’ needs
  • Awareness of industry leading logistics and delivery companies within the eCommerce landscape
  • Demonstrate advanced skills in data analysis, Excel/Sheets, and PowerPoint/Slides 
  • Recent professional working experience includes a notable eCommerce platform company
  • Versed in how modern web services and SaaS technologies are built and the cloud-infrastructures that hosts them
  • Adept and fluent in simplifying complex solutions to internal and external non-technical audiences
  • You are driven by collaboration in a team selling methodology and you value building positive rapport with colleagues. 


Benefits and Perks
Medical, dental, and vision healthcare coverage for you and your dependents. Pets coverage is also available!Flexible policy for PTO and work arrangement 3 VTO days for ShippoCares volunteering events $2,500 annual learning stipend for your personal and professional growthCharity donation match up to $100Free daily catered lunch, drinks, and snacksFun team events outside of work hours - happy hours, “escape room” adventures, hikes, and more!
Job region(s): North America
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