Senior Content Writer (Remote)

United States

Full Time Senior-level / Expert
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Matterport
Our 3D cameras and virtual tour software platform help you digitize your building, automatically create 3D tours, 4K print quality photos, schematic floor plans, OBJ files, point clouds, videos, and more.
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Apply Here For Expedited Consideration If You Are Being Directed to a Third Party Site: https://matterport.com/careers/
Matterport is leading the digital transformation of the built world.  Our groundbreaking spatial computing platform turns buildings into data making every space more valuable and accessible.  Millions of buildings in more than 150 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning, construction, and operations to documentation, appraisal, and marketing. We’re excited to announce that Matterport is now publicly listed on NASDAQ as MTTR. It’s an exciting time to join us! Visit our Matterport Comparably Profile to learn more about working at Matterport and the awards we have won for being a Great Place to Work!

Matterport is a remote workplace with headquarters in Sunnyvale, CA. This position can be based remotely in the United States #LI-Remote
About the Role:
Matterport is looking for a Senior Content Writer who will design and deliver effective customer-facing content and agent training to support the growing needs of Matterport customers.  You'll be working with product managers, subject matter experts in customer support and success, and sales & marketing, to create both content strategy and content that solves real problems for our customers and drives agent effectiveness. To be successful in this role, you must be passionate about words, clarity, and the power of amazing content experiences and experienced in technical writing skills and have proven experience in content management, copy writing and learning experience.
This is a fantastic opportunity for a high potential candidate to make a huge impact on Matterport during a key growth phase.  Must be self-sufficient, confident, and able to communicate at all levels.

What you will do:

  • Create and deliver effective and engaging Help Center content and internal agent training materials to support Matterport customers
  • Collaborate with product, marketing, support, and legal teams to create content for product launches, new features, and Help Center updates
  • Help drive contact rate reduction through continuous content improvements and generation of new content, improving our self-service offering
  • Leverage data, insights, and user feedback to continuously improve self-service content and Help Center experience 
  • Develop and maintain internal agent training and support knowledge base to ensure accuracy, relevancy, and consistency in agent responses
  • Own localization efforts and manage deliverables with third party translation service providers.
  • Ensure adherence to the brand’s style guide and coordinate customer-facing messaging with Marketing teams
  • Deliver all content in personal/team backlog with speed and obsessive attention to accuracy with a holistic and customer first approach

Who you are:

  • 5+ years of experience with technical writing, copywriting, instructional design, or learning experience
  • 3+ year(s) experience in one or more of these areas: help and support content, content management systems and workflows at a tech company
  • Experienced in sourcing, editing and publishing digital content. Must be able to translate complex concepts and create easy-to-understand articles, how-to guides, videos for HelpCenter and agent training
  • Experience with learning management systems, curriculum design a plus 
  • CRM experience, Salesforce or Zendesk preferred
  • Must have excellent interpersonal skills and maintain both a proactive and positive attitude
  • Very high level of quality and takes pride in accuracy, timeliness and completeness
  • Experience defining, tracking, and reporting on content metrics. Knowledgeable in data-driven analysis
  • Proactive tendencies with ability to identify continuous improvement opportunities
  • Must be able to work in a team environment, anticipate needs, and exceed expectations
  • Ability to work well in a dynamic, results-oriented and growth environment. History of consistently meeting established individual performance objectives
  • Familiarity with Atlassian products, including JIRA and Confluence
  • Undergraduate degree from a top tier university

  • We want to hear from you! We are looking to build the best team of people who will be empowered to do their best work. If you have what it takes, but don’t necessarily meet every bullet in the job description we encourage you to apply.

Perks & Benefits

  • Comprehensive health plans – 100% of premiums covered for employees. (90% of family   premiums)
  • Flexible Time Off for Exempt Employees/Generous PTO plan for Non-Exempt Employees – Take time to rest, relax and explore! Plus we offer Summer Fridays!
  •  401k  and Company ownership in the form of RSU’s 
  • Continuing Education & Commuter Benefits
  • For more detail visit www.matterport.com/careers * Medical and retirement benefits vary by Country 
Belief in Diversity
At Matterport, we don’t just accept differences, we celebrate them and recognize the value they bring to our customers and employees. Matterport is proud to be an equal opportunity workplace and works to create and support diversity at Matterport. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender, identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, sexual orientation, and any other category protected by law. We are committed to providing employees with a work environment that provides a sense of inclusion and belonging and is free of discrimination and harassment. We also consider all qualified candidates regardless of criminal histories, consistent with legal requirements.
Matterport is likewise committed to working with and providing reasonable accommodation to all qualified applicants and employees with disabilities in accordance with the American Disabilities Act
For more information regarding how Matterport collects and uses personal information, please review our Privacy Policies. https://matterport.com/privacy-policy


For more information regarding how Matterport collects and uses personal information, please review our Privacy Policies. https://matterport.com/privacy-policy
Job region(s): North America
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