QA Engineering Manager

Remote - Uruguay

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ASAPP
Improve customer experience and radically increase CX performance at the same time. This AI Native® software platform provides AI-driven predictions on what agents should and do throughout each interaction and increasingly automates routine...
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At ASAPP, we are on a mission to build transformative machine learning-powered products that push the boundaries of artificial intelligence and customer experience. We focus on solving complex, data-rich problems — the kind where there are huge systemic inefficiencies and where a real solution will have a significant economic impact. Our CX performance platform uses machine learning across both voice and digital engagement channels to augment and automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams.
We are looking for a new member to join our Quality Engineering team as a QA Manager with strong technical and soft skills. You’ll work with other stakeholders across the organization (e.g. developers, product, platform, SRE) to drive and support our vision: to empower development teams to produce high-quality work, allowing them to ship faster, more predictably, and with high confidence. You should have the experience, passion, and drive to develop our testing strategy, set up the practices, execute them and provide visibility and metrics around them.
As a part of our team, you will work closely with the Director of the area and other Quality Engineering Leadership, translating the department Vision into a Roadmap. You’ll be the manager of a globally distributed team and expected to also act as a coach, mentor, and key decision-maker.
As our operations keep growing, we encourage applicants from all locations in Uruguay to apply.

What you'll do

  • Be responsible for growing and developing an incredible team of talented and motivated QA engineers with high expectations around individual ownership and impact.
  • Be able to monitor the evolution of several projects at the same time.
  • Define the testing strategy using risk management tools. 
  • Define and implement metrics and visualization about testing activities and the health of the products under test.
  • Implement Session Based Exploratory Testing or other Exploratory Testing approaches. 
  • Assess the risks and merits of different approaches to solving complex problems in the light of the specific requirements and time frame.

What you'll need

  • Passion for testing and solving problems in collaboration with different areas of engineering.
  • Management experience on an engineering team.
  • A Bachelor’s Degree in a field of science, technology, engineering, or math, or equivalent hands-on experience.
  • Strong leadership skills to drive, help adopt, negotiate, define and support our Modern Testing values across Engineering.
  • Experience in Test Automation Strategy and CI/CD.
  • Desire to learn new things, work closely with peers from different teams, and help others.

What we'd like to see

  • Experience in Performance Testing. 
  • Active in the testing community, speaker, someone who shares their experiences.
  • Be passionate about something we don’t already have expertise in.

Benefits

  • Competitive compensation
  • Stock options
  • Blue Cross 350 corp. for the family group
  • Wellness perks 
  • Learning & development stipend
  • Mac equipment
  • English lessons
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Remote
Job region(s): South America
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