Sr. OpenStack Private Cloud Architect

United States - Remote

Full Time Senior-level / Expert
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Job Family SummaryThe Cloud Architect is a key element within the Rackspace support infrastructure and is expected to provide department, company and industry management and implementation into solutions. The Architect is expected to take initiative and advise on potential pitfalls that may encounter on large scale multi-platform infrastructure across all customers. Addresses specific customer needs through leveraging new and existing feature sets, products, and technologies. Evaluates, documents solutions and trains Cloud Engineering and support staff to ensure supportability of customer environments. Serves as the last stop in the Rackspace support group for technical escalation and issue resolution of the most complex problems. Architects own escalations to ensure resolution and are leveraged as a Subject Matter Expert for input on new product selection and implementation into the support structure. The Architect will also partner with vendors to analyze escalated requests for assistance, using this data to identify training opportunities that elevate the level of technical expertise and drive positive customer outcomes.  Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Career Level SummaryRecognized as an expert within the company and requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization functionSolves unique problems that have a broad impact on the businessContributes to the development of organizational sub-function strategyProgression to this level is typically restricted on the basis of business requirements Critical CompetenciesSystems Thinking: Provides deep expertise and a broad view of the organization to optimize linkages between structure, people, process and technologyTechnology Advising/Consulting: Anticipates customers’ technology needs and asks the appropriate questions to clarify those needs; actively listens to detect customer specific nuances Key ResponsibilitiesTechnical point of escalation to the Cloud Support and Engineering teams; resolving customer issues, working in collaboration with partners across the business, as requiredCreate and deliver customer solutions that maintain, deploy, upgrade, and troubleshoot infrastructure solutionsParticipate in and define future state end-to-end architectures, platforms, products, tools, and solutions to advance security capabilitiesWork closely with customers in the pre-implementation process to design and architect desired customer solutions which require products which may not currently be in the supported product portfolio.Research, plan and coordinate complex maintenance activitiesLead analysis effort to support and drive Root Cause Analysis (RCA) exercises to drive process & technology improvements related to systems support products. Review vendor support escalations to identify training opportunitiesCollaborate and share knowledge with other administrators and engineers via wiki articles and training presentationsContribute to the development of technical best practices for administrative responsibilitiesPrepare and review defined policy and process standardsOwn assigned account specific complex projects and act as an informal project lead to work with stakeholdersActively engage partners and vendors to understand vendor products, proof of concept implementations, and guide successful onboarding and integration of new Cloud technologiesCoach, mentor and assists Rackers across the businessCollaborate with Account Managers and Business Development Consultants to build strong customer relationshipsCollaborate and share knowledge with the OS support floor Person SpecificationKnowledgeExpert knowledge of Cloud Platform Products such as AWS, Azure, GCP, or OpenstackExpert skills in at least one of the following languages: Node.js, Python, PHP, Ruby, and JavaExpert skills with git and git workflowsExpert skills in leveraging CI and CD tools to automate testing and deploymentExpert knowledge of Linux or Windows OS, including but not limited to: Server Failover Clustering, Active Directory, IISStrong, broad knowledge of the following with deep knowledge of some: PHP, Python, Ruby, Javascript, Memcached, LAMP, nginx, node.js, nosql, VarnishExpert web programming and scripting abilityExpert knowledge of designing, building, implementing, analyzing, and troubleshooting distributed, highly available systemsExpert automation skills with at least one configuration management system such as Chef, Puppet, Ansible, Salt, or other such toolsExpert knowledge of software development methodologies including code profiling, regression testing, and continuous integrationExpert knowledge of Project Management methodologiesExpert understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database servicesExpert knowledge in the application of current and emerging network software and hardware technology and protocolsVMWare PlatformExpert knowledge of the vSphere platformAdvanced networking and NSX administration skillsAdvanced working knowledge of fibre channel SANS, NFS and vSANAdvanced knowledge of vROPS/vRLIAdvanced working knowledge of HP/DELL Server hardware platformsAdvanced knowledge/troubleshooting of Disaster Recovery technologies (e.g. ZERTO, SRM)Hyper-V PlatformExpert knowledge of the Hyper-V platformAdvanced networking skillsAdvanced working knowledge of fibre channel SANS, NFS, vSAN, DAS, SMB, and Storage Spaces DirectAdvanced knowledge of vROPSAdvanced working knowledge of HP/DELL Server hardware platformsAdvanced knowledge/troubleshooting of Disaster Recovery technologies (e.g. Hyper-V Replication)Regarded as the technical expert in their job discipline within the organizationRequires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization functionAnticipates business and regulatory issues; recommends product, process or service improvementsSkillsPassionate about technology and has a desire to constantly expand technical knowledgeDetail-oriented in documenting information and able to own customer issues through resolutionAble to handle multiple tasks and prioritize work under pressureDemonstrate sound problem-solving skills coupled with a desire to take on responsibilityStrong written and verbal communication skills, both highly technical and non-technicalAbility to communicate technical issues to nontechnical and technical audiencesFluency in multiple languages is a plus EducationBachelor's Degree in Computer Science, Management Information Systems, or a related technical fieldAt the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is requiredCertificationsRequires 3+ Azure Certifications for Azure SpecialistsRequires AWS Master Status and AWS Certified Solutions Architect Professional level certification OR AWS DevOps certification for AWS SpecialistsRequires 3 Microsoft Certifications for Hyper-V Specialists: Azure Fundamentals, Software Defined Storage, Software Defined NetworkingRequires VCP-DCV Certification for VMware SpecialistsPrefer relevant technical certifications around Red Hat, MySQL, CCIA, CCEE, CCEA, CCA, MCSE/MCITP, MCSA, VCP-DCV, vRealize Operations, NXS and/or vSAN badge certifications Experience12 - 14 years of years of technical engineering and administration experience with a minimum of 7 - 9 years commercial experience as either a LAMP stack software developer and/or systems engineer3 years of current commercial experience as a Cloud Architect working with a high-traffic siteExperience with high-availability, high-performance, open source web technologiesExperience automating and orchestrating workloads across multiple public cloud providersExperience with cloud platforms, open source databases and caching layersExperience working in a containerized environment (Docker/LXC)Physical DemandsGeneral office environment: no special physical demands requiredMay require long periods sitting and viewing a computer monitorSchedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations TravelOccasional domestic travel, less than 10%
About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.  Position is available for remote work in the following states unless otherwise specified. Alabama, Arizona, Arkansas, California, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Job perks/benefits: Career development
Job region(s): North America
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