Product Operations Manager (Remote North America)


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PointClickCare is the leading North American cloud-based healthcare software for the acute and long-term and post-acute care markets. For over 20 years, the company has held the same vision – to help the world care for vulnerable populations. Since its inception, PointClickCare has grown exponentially with over 1,700 employees today all working towards impacting the lives of millions. Recognized by Forbes as one of the Top 100 Private Cloud Companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Culture, PointClickCare leads the way in creating cloud-based software. With its recent acquisition of Collective Medical, PointClickCare solidifies its position as a high growth healthcare software provider, serving over 21,000 long-term and post-acute care providers and over 1,300 hospitals. Their shared mission to support vulnerable populations is allowing PointClickCare and Collective Medical to connect disparate points of care at scale faster than anyone else in the market.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
Job Summary:
As Product Operations Manager, you play a critical role in how the PEO team works together in its pursuit of world-class performance and how it works with stakeholders to bring new and enhanced solutions to customers.  You streamline communication and reporting throughout the product development lifecycle, provide analytics that enable critical decision-making in planning and execution, and facilitate continuous improvement in digital transformation of NPI process.  You are a change agent who takes a strategic and proactive approach to mobilize cross-functional efforts to maximize the outcomes of the PEO organization. You lead through influence. 

Essential Duties & Responsibilities:

  • Facilitate PEO portfolio management, including initiative prioritization and staffing plans, and monthly reporting of actuals to plan. 
  • Oversee strategic initiatives as they move through the product development lifecycle including timelines to complete each phase and completion of each phase in line with established criteria. 
  • Manage PEO OKRs including setting quarterly OKRs, providing monthly updates on progress, and maintaining OKR dashboard for use by PEO leadership team and stakeholders. 
  • In partnership with Product Leaders facilitate and coordinate product roadmap internal communications and stakeholder alignment. 
  • Maintain the PEO intranet and other tools to streamline communication of relevant information to people in various roles both within and outside the PEO. 
  • Continually assess and improve communication and reporting tools to improve and automate reporting across the product development lifecycle. 
  • Support the Product PMO with business analytics to enable critical decision-making and continuous improvement through NPI process.
  • Provide training and coaching to stakeholders as part of change implementation on new processes and tools. 
  • Develop internal relationships and work with internal stakeholders to understand current pain points and develop a needs assessment.


  • Post-secondary education in business, engineering, or related field
  • Lean or Six Sigma certification is an asset
  • Scrum master or product owner certification is an asset


  • 5+ years of project management or portfolio management and related experience in a commercial software organization
  • Proven track record of leading change initiatives across multiple functions
  • Exceptional communication and facilitation skills to engage stakeholders at all levels of the organization
  • Solid understanding of full product development lifecycle from conception to commercialization
  • Experience applying Agile methodologies to product development and new product introduction
  • Experience applying Lean Six Sigma or equivalent methodologies to process improvement
  • Proven ability to build relationships with diverse stakeholders and lead through influence
  • Demonstrated ability to adapt quickly to changing requirements, deadlines, priorities, and technologies
  • Strong critical thinking and decision-making skills to understand strategy and prioritize work
  • Robust business acumen and ability to partner with senior business leaders to drive initiatives
  • Quick learner with strong analytical and problem-solving skills
  • Proficient computer skills including MS Office, MS Project and MS Visio
  • Understanding of healthcare software industry is an asset
  • Experience in strategic, tactical, operational and organizational planning would be an asset
  • Highly motivated and proactive approach with demonstrated ability to deliver results 
Working at PointClickCare goes beyond the resume, because the work we perform makes a true difference in people’s lives. We build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. We believe work is so much more meaningful when you’re doing it with a higher purpose.
For more information on PointClickCare, please visit us on Glassdoor and LinkedIn 
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.
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Job perks/benefits: Startup environment
Job region(s): Worldwide/Anywhere
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