Certified Medical Assistant


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Grand Rounds
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Doctor on Demand is one of the leading telehealth companies in the US with an employed physician practice in all 50 states with the majority of provider visits taking place via video visits. As part of our new virtual primary care platform, this role will work under the direct supervision of the Care Team Supervisor. The Certified Medical Assistant is responsible for providing patient care and assistance to patients, providers and pharmacies.


  • Assist patients via telephone as part of primary care team including call backs and providing normal test results per provider instructions
  • Assist in patient care plans and chronic disease management through the collection of health information, vitals and other health history information that needs to be shared with the provider and other care team members. May give the provider’s advice to the patient, however the CMA does not perform telephone triage
  • Provides health care support services for all patients (adult and pediatric) as established by clinic protocols and community practice standards
  • Assist in patient care coordination with patient referral tracking, goals and education
  • Handles calls and correspondence regarding pharmacy issues from physicians, pharmacies and patients. 
  • Identifies and/or responds to inquiries, prescription issues, changes and refills 
  • Document calls in case management system using established protocols to ensure resolutions provided are presented in a clear and accurate manner
  • Actively manages quality initiatives in collaboration with provider and clinical care staff
  • Maintains quality assurance logsCreates and supports an environment which fosters teamwork, cooperation, respect and diversity. Establishes and maintains positive communication and professional demeanor with co-workers & patients at all times 
  • Performs other related duties and projects as assigned. Assist with training of new hires. Attends required training as requested. Develop and maintain desktop procedures  


  • 2+ years experience in a healthcare, prefer a primary or specialty program working with chronic disease management  
  • High School diploma or the equivalent
  • Graduate of accredited medical assistant program  
About Grand Rounds Health, Doctor On Demand and Included Health:Grand Rounds Health, Doctor On Demand and Included Health merged in 2021 to form the first of its kind integrated virtual care company to raise the standard of healthcare. Our personalized, longitudinal care services include primary care, specialty care, integrated behavioral health, everyday and urgent care, chronic condition management and prevention and 24/7 triage. We get members to the right care, at the right time through ongoing clinical navigation, expert medical opinions and care coordination.
Partnering with leading employers and health plans, we deliver unparalleled, end-to-end care. Our combined nationwide practice of dedicated clinicians and innovative data science and technology platforms provide better care experiences, better member satisfaction, and better outcomes and cost savings for our nearly 100 million covered lives across commercial, Medicare and Medicaid. 
Headquartered in San Francisco, the combined company has been recognized as a 2020 UCSF Digital Health Award winner for Employer Wellness and 2021 Best Workplaces in Healthcare and Biopharma™ by Great Place to Work and Fortune. Learn more at www.grandrounds.com and www.doctorondemand.com.
-----Grand Rounds Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
Job tags: Training
Job perks/benefits: Wellness
Job region(s): Worldwide/Anywhere
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