Community Marketing Manager (Remote)

Los Angeles / Remote

UpKeep logo
UpKeep is a modern, intuitive, and mobile first CMMS that is proven to streamline the work order process. Schedule preventative maintenance and tasks with our CMMS solutions.
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UpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. This innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott!
We're a Series B tech startup with 120+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape.
We are only accepting applications from candidates living in the following States:California, Washington, Oregon, Arizona, New Mexico, Colorado, Nevada, Utah, Texas, Idaho, Illinois, North Carolina, South Carolina, Maryland, Florida, & Hawaii
Our Community Marketing Manager will help create and lead amazing UpKeep events through our incredible Maintenance Community (TMC) — a 6,000 plus network of maintenance and reliability professionals. You’ll connect directly with industry experts from around the world, participate in advocacy engagement activities, and help coordinate and execute online events. Most importantly, you’ll help delight our community members and get them excited about The Maintenance Community! Check out what we've done so far!

Tactical Responsibilities:

  • Community Webinars: Develop and maintain positive working relationships with thought leaders and industry experts in the maintenance industry. Work directly with industry experts to coordinate, schedule, promote, and host 2-4 community webinars/panels per week. Promote and host community webinars/panels. Manage webinar channel in Slack. Facilitate internal and external communication before events and data management after events. Stay updated with new industry event trends and tools to inform TMC events.
  • Community Champions Advocacy Program: Recruit, manage applicants, and track member activities. Manage Community Champions channel in Slack. Host monthly zoom meet and greets. Partner with members and empower them to lead TMC events with our community. Coordinate Community Champions incentive shipping process.
  • The Maintenance Community Newsletter: Curate, write, build, and send the weekly Community newsletter containing upcoming events, giveaways, and announcements.
  • The Maintenance Community Slack Channels: Manage and coordinate events for numerous channels within the Slack community.
  • Reporting and Analysis: Report on the status of events and share relevant updates and feedback via and internal and external channels. Use current data to plan and make improvements to future events.

Personal Qualities:

  • You love people. You love what they say. You love to be inspired by their stories. You can’t wait to engage with them every day.
  • Able to juggle multiple projects, manage deadlines and work collaboratively in a fast-paced, highly dynamic and increasingly global environment. You don’t mind rolling up your sleeves and making sure work reaches the finish line.
  • You’re interested in and passionate about project management and organization. You expertly balance and prioritize your daily to-do’s, as well as your short-term and long-term planning.
  • Well-written, well-spoken, professional, and comfortable in front of any audience as you’ll be representing the UpKeep brand.
  • Excited to develop your public speaking skills.
  • Ready to learn and use event management and hosting tools (ex. Livestorm, Zoom, Slack).
  • Proactively look for problems that need solving, then solve them.
  • You are always willing to jump in and offer support and say “yes” to taking on new things. 
  • 1-3 years in event management, or relevant experience.
  • Experience with Asana is a plus!

Knowledge & Previous Experience:

  • Bachelor’s degree with emphasis on communications, marketing, and business (or additional years of applicable applicable)
  • Previous online event experience
  • Familiarity with B2B marketing, community marketing
  • Nice to have: Slack community experience
Employee Benefits:
Full-time team members at UpKeep receive stock options, paid holidays, unlimited vacation/sick time, 401(k), 12-week paid parental leave, affordable health insurance options, FSA, and the flexibility to work from home. We value work-life-harmony and believe that family and mental health should always come first. 
Company History & Product:
UpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage!
Today, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!
We've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate is discussions, webinars, podcasts, and courses.

Learn More!

UpKeep Technologies Inc. is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category. Please let us know if you need accommodation due to disability. We celebrate our inclusive work environment and will always strive to create a diverse and equitable workplace by hiring people from all racial, ethnic, and socioeconomic backgrounds.
Job region(s): North America
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