Policy Operations Specialist

Remote

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Outschool, Inc.
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The Company
Outschool's mission is to inspire kids to love learning. We achieve this by linking learning to kids’ interests, connecting them with other classmates who share their passions, and giving them the autonomy to pick their own paths. Our small group classes meet over live video chat with teachers who celebrate their unique strengths and empower all learners to develop confidence and a strong sense of self.
We're also focused on removing barriers for historically underserved learners who face systemic challenges to their success. In 2020, we started Outschool.org and began offering financial assistance to families in need. We are currently creating an Educator Endowment Fund to appreciate the teachers who are so central to our mission of inspiring kids to love learning.
We believe that diversity drives learning. To meet our mission, we encourage, support, and celebrate different ideas, perspectives, and backgrounds. As a fully distributed (remote) team, we challenge one another to find the most effective way to empower learners, teachers, and parents. Your name, race, religion, gender, nationality, sexual orientation, and age are not barriers; they are why we want to work with you. We invite talented and creative candidates who value the importance of nurturing a child's boundless curiosity to join us on this journey.
The pandemic has been challenging for families all over the globe. We acted quickly and worked together to provide quality resources to learners, parents, and teachers in the past year. As communities worldwide rethink their approach to education, Outschool will continue to innovate and provide kids with unique opportunities to explore their passions.
Earlier this year, Techcrunch recognized Outschool as the newest EdTech unicorn. We've also been named Fast Company’s most innovative EdTech company in the world, and one of the top ten best startups for women from Elpha.

The Role
Outschool is a curated marketplace where our team features classes and teachers to promote high-quality, safe, and inclusive learning experiences. Every day, the team faces difficult decisions in determining what kinds of classes and content are allowed on the platform. As a Policy Operations Specialist, you will be responsible for leading our processes pertaining to policies that dictate eligibility for teaching on the Outschool platform. You will uphold a high-quality environment for educators by assisting in the creation, implementation, and compliance monitoring of content and conduct policies. You will define and lead internal, scalable processes for policy compliance, and work cross-functionally to build relationships that ensure compliance. 
You’re a great fit for this role if you’re detail-oriented, an operations wizard, you enjoy working independently and cross-functionally, and you’re a proactive self-starter with a love for problem-solving. As a member of the Community Team, you will help us grow the quantity and quality of our marketplace supply (the educators and classes on the platform) by building and maintaining the processes needed for our policies to succeed.

CORE RESPONSIBILITIES:

  • Investigate issues and communicate with educators about policy violations
  • Build and maintain internal documentation to standardize policy and compliance processes, and train others in those processes as we scale
  • Support communications and build relationships across teams to ensure policy success
  • Advocate for processes and procedures that improve internal flows
  • Monitor operational rollouts for policy alignment and consistency

DESIRED EXPERIENCE & SKILLS:

  • 2+ years of high-growth operations, research, compliance, or other relevant experience
  • Ability to prioritize multiple tasks and projects by assessing urgency and importance, while maintaining professionalism and representing the Outschool brand in all types of customer communications and concerns
  • Excellent communication and empathy skills in a virtual environment, with a strong customer service orientation
  • Systems thinking orientation and ability to break down complex issues into manageable solutions, with excellent project management skills
  • Prior experience leading and optimizing processes, with an operationally-focused mindset and ability to work cross-functionally

ADDITIONAL CONSIDERATIONS:

  • Experience in a customer service, training, or operations role is a plus
  • Demonstrated understanding of common help desk service tools and processes (e.g., Intercom) is a plus, but not essential

OUTSCHOOL CARES:

  • Shared Financial Success: Competitive salaries, stock options, and a 401k that makes saving for retirement easier. 
  • Health and Wellness: Comprehensive health, dental, vision, disability, and life insurance coverage options for employees and their families. Our medical benefits include fertility and family planning coverage. We also provide employees with online access to coaching and therapy sessions through our partner, ModernHealth. 
  • PTO and Family Benefits: PTO and family leave enable our team to take the time that we need to recharge, relax, and spend time with family and friends. 
  • Remote First: With over 50% of our team distributed across the US and Canada, we create a remote culture through expensable weekly meals, virtual events, expensable home office setup, and internet allowance. 
  • Lifelong Learners: Annual budgets to self-direct our professional development as well as DEI learning. There’s also a budget for employees’ learners to take classes on Outschool! 
  • Community Impact: Outschool matches employee donations to established 501c3s, and has committed to donating $3M to Outschool.org non-profit programs.
Outschool is an equal opportunity employer. We view diversity as a moral imperative and competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience. 
Outschool is committed to providing reasonable accommodations to disabled veterans and applicants with physical and mental disabilities. If you need assistance due to a disability, you may contact us at recruiting@outschool.com.
Must be a citizen or legal resident of the U.S. or Canada and reside in U.S. or Canada.
Job region(s): Worldwide/Anywhere
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