Order Desk Analyst (remote Romania)

Remote, Romania

8x8, Inc. logo
8x8, Inc.
8x8 helps businesses of all sizes empower employees and delight customers with a unified platform for contact center, business phone, video, and chat.
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As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. [NYSE: EGHT] is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
For additional information, visit www.8x8.com, or follow 8x8 on LinkedInTwitter and Facebook.
8x8 is seeking an enthusiastic Order Desk Analyst to join our Commercial Sales Operations team and to increase efficiency of sales efforts that will help our reputation and growth.

Responsibilities:

  • Validate order requests against contractual agreements and all required approvals and/or documents (ie. Purchase Orders, etc.)
  • Ensure all orders conform to policies & sales/commercials matrix, and coordinate with sales, finance, partners, and other stakeholders when revisions are required and/or approvals are necessary
  • Ensure all sales orders are processed and scheduled within SLA upon receipt of order request
  • Provide cross functional operational support to sales, logistics and manufacturer on daily activities
  • Maintain and monitor weekly metrics, including on-time delivery, average business days to ship, expedite and rejection rates, etc; identify areas for improvement and work with team to drive improvements
  • Maintain proactive communication with Sales and Management on any urgent orders/exceptions
  • Assist in the ongoing documentation of ordering procedures including analyzing gaps within the order entry processes, participating in the development of new processes or techniques to resolve problems and prevent their reoccurrence
  • Maintain focus, processing throughput, and professional composure in a fast-paced environment, especially during high-volume periods at quarter end & month end
  • Work Schedule - M-F 11:00 - 20:00

Qualifications:

  • Previous experience in ordering/sales operations or inside sales or equivalent preferred
  • Previous Salesforce experience is required.
  • Basic understanding of revenue recognition
  • Ability to read and understand various agreements/documents to extract relevant data
  • Well-organized, detail oriented, eager to learn; able to calculate pricing in accordance to matrix
  • Exceptional communication & critical thinking skills
  • Experience in Apttus or other CPQ/QTC system, and CRM & Google Apps preferred

Working at 8x8:

  • Industry leading, award winning technology and recognized on two Gartner Magic Quadrants
  • Inclusive, supportive and collaborative culture yet with a winning mentality
  • Encouragement and environment to make a difference
  • Fun – check out our Instagram posts in the UK, Romania and the US, the smiles are real
  • Deep passion for doing the best for our customers, giving them the best service and the best technology
#LI-RR1
For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.For European Job Applicants our Job Applicant Privacy Notice can be found here.
Job region(s): Europe
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