Senior Product Designer

Remote, US Central Time Zone Hours, United States

Full Time Senior-level / Expert
8x8, Inc. logo
8x8, Inc.
8x8 helps businesses of all sizes empower employees and delight customers with a unified platform for contact center, business phone, video, and chat.
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As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
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8x8, the world’s #1 cloud communication company, is at the forefront of bringing modern, cloud-based communications, collaboration and customer engagement solutions to SMB and Enterprise companies across the globe. We are looking for a Product Designer to support delivering experiences across our cloud communications portfolio - Admin, Agent, Supervisor, Mobile and Desktop apps. 
The ideal candidate will be highly collaborative and committed to creating user-centered customer experiences with a passion for turning complexity into simplicity.   Responsibilities. ·        Use design thinking to drive cross-functional alignment and use storytelling to inspire the team and the organization about the team’s vision and problems we are solving ·        Sketch and prototype ideas to quickly assess viability, and design the workflows and fine-grained details of interactions·        Create end-to-end detailed design deliverables as a series of experience maps, storyboards, wireframes, and interactive prototypes·        Creating usability tests to validate design·        Collaborating with user researchers to define and conduct user research to truly understand our customers and users’ goals and needs·        Focus on key challenges turning research into meaningful insights·        Coordinating and integrating the work of fellow designers for a seamless and unified experience·        Synthesise, create and contribute to reusable design patterns and libraries across products/companies.  About You/Experience: ·        Experienced in a similar SaaS UX/Product design role or other related design fields.·        Are excited about driving business outcomes while solving user pain points and know how to find the right balance·        Exceptional communication skills and ability to work closely and effectively with Product Management and Engineering leaders, and other UX professionals·        Are excited about working across a wide range of problem areas and constantly tackling new challenges·        Have a portfolio showing compelling and quality design as well as a track record of driving design forward·        Experience partnering with Product to envision long term product vision, strategy, and roadmap ·        Are comfortable operating in a fast-paced environment and ambiguous problem spaces·        You use data and research to inform your design decisions and are able to assess the impact of your designs with quantitative and qualitative data·        Ability to communicate design ideas, via user journeys, process flows, interactive prototypes, wireframes and other UX deliverables.·        A portfolio of work showing us iterated design showing a great crafted user experience.·        Proficient with design tools (e.g. Figma, Sketch, Adobe XD, Framer) to produce wireframes and high-fidelity interactive prototypes·        Experienced in user testing.·        Experience working with product teams and engineers within an agile framework environment.·        Be able to prioritize and manage work, working to multiple timelines.·        Have a high level of initiative and a “make it work” ethos.·        Continually looking to learn and grow as a designer.·        Excellent attention to detail.·        Excellent verbal and written communication skills.·        Demonstrates taking ownership of issues through to resolution.·        Ability to work across time zones with team members.·        Excels working in a fast-paced environment.8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.View the Participant Poster in English | Español.View the Right to Work Poster in English | Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws.  Learn more or email us at (Include “Reasonable Accommodation” in the subject line)
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Job region(s): North America
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