CRM & Automation Manager - Product


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Kaia Health
Kaia Health helps large employers and health plans tackle musculoskeletal (MSK) conditions. ✓ ROI guarantee ✓ No straps or hardware ✓ Bill via medical claims
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Kaia is a mission-focused health technology company.
Our story began in 2016, when our founders, Konstantin Mehl and Manuel Thurner, created a mission to bring affordable and accessible relief to millions of people with chronic conditions.  No strangers to chronic pain themselves, they decided to innovate ways to remove the obstacles many people experience in getting the leading-edge care they need.
How do Kaia apps work? Kaia uses a dynamic AI-powered algorithm. Our programs are based on multimodal rehabilitation, a holistic approach to managing chronic conditions. Our users have easy access via smartphone and tablet to our programs for back/hip/knee pain and COPD using this evidence-based approach. 
Five years into our story, we are a leader in digital therapeutics, with 500,000+ users worldwide. Having raised $125 million from investors like Optum Ventures, idInvest, and Balderton Capital, to name a selected few, we are poised to create a global footprint in digital self-care. Kaia is patient empowerment made easy.
The regulatory landscape is quickly adapting to the digital ecosystem. Therefore, our mission and strategy bring new opportunities for determined talent to join our journey. With over 100 “Kaianeers” spread across the US and Europe, we now need more specialized talent to help take our mission further. The role encompasses: Kaia is currently providing a scalable solution to chronic pain patients all around the world, but we do not stop there. With additional products for people suffering from COPD (Chronic Obstructive Pulmonary Disease) and osteoarthritis, we are expanding our portfolio. To serve people affected by these diseases we are building cross-functional teams able to execute on specific goals autonomously. You would work along with our Product teams on daily business tasks and user messaging campaigns. The role would mainly focus on campaign analytics and set-up as well as supporting our new B2B2C team with campaign planning and setup. You are a seasoned CRM expert and understand Braze inside out, and can interface with Product and Marketing teams on the why, what and how of CRM campaigns and operations.   
We are looking for somebody who has: done it before: Show us that you have designed, set up, executed, analyzed, and tweaked successful CRM campaigns for mobile apps before.strong expertise on running campaigns on acquisition, engagement and retention a passion for data: analyze and report on experiment performance, communicating learnings, progress, timelines, and results.Hands-on mentality, be open to learn new things in different fieldsstrong quantitative skills and analytical mindset with academic training an eye for detail but also the big picture in mindhigh EQ and excellent communication skills in English, German is a plusexperience with Braze and/ or Selligent (Canvas, Campaigns, IAMs, PNs, Webhooks)CSS and HTML skills to change and code emails  
Ideally, you also have:at least 3+ years of experience in the field of CRMan analytical mind and a mastery of campaign A/B testing. You take a data-driven approach to derive insights and adjust strategy know how to analyze and improve campaign KPIs across all channelsexperience in working in a healthcare setting or being exposed to medical regulation.Nice to have:HTML5 for creating In-App Messagesworked as a CRM manager in a product team before
Some of the benefits of being a Kaianeer:
You can directly influence the future of digital health in a team of industry experts and digital shapers.
You will work alongside serial entrepreneurs (previously founded and scaled another startup, Foodora).
You’ll enjoy flat hierarchies, a hybrid work from home/office environment, and flexible vacation and working times.
We support your professional development and have a budget set aside for you just for that! 
Happy hours, team events, and knowledge-sharing sessions galore!
Join us if you’re looking for an entrepreneurial adventure and an exciting place to grow personally and professionally.
Job region(s): Worldwide/Anywhere
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