Enterprise Customer Success Manager

Remote

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Logikcull
Logikcull is an instant eDiscovery solution that provides a powerfully simple legal software for processing, reviewing, and producing data. Learn more here.
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What we need:Passionate about customers? Love managing relationships, ensuring adoption, and driving value? We are looking for people who can ensure success with our fast-growing list of Fortune 500 customers. You will own a strategic portfolio of accounts and help to shape the customer experience as we continue to scale. 
Who you’ll work with:You’ll be working with a strong, distributed CSM team and reporting to the VP of Customer Success. 

What you’ll do:

  • Drive business value to a variety of stakeholders from leadership to individual contributors. 
  • Navigate complex organizational structures to establish relationships and influence stakeholders
  • Ensure adoption of Logikcull’s product line by monitoring trends and executing on playbooks
  • Identify expansion and upsell opportunities and engaging with sales to close
  • Drive renewal process 
  • Develop a deep understanding of Logikcull’s technology and eDiscovery to help create best practices.

What we’re looking for (you!):

  • Experience managing a portfolio of Enterprise customers with a total ARR above $3M
  • 5+ years of client-facing experience, onboarding, training, and driving adoption within a SaaS software company
  • Proven track record of Net Retention above 120%
  • Experience identifying upsell opportunities and engaging with sales to close
  • Exceptional presentation skills with a Director or C-Level audience
  • Ability to build relationships with stakeholders from the practitioner to executive level at large Fortune 1000 accounts
  • Ability to work from home in a distraction-free environment with a stable internet connection.
Why us? 😍Join for the amazingly talented and kind people. Stay for the massive customer and market impact. Read what our employees & customers have to say, and be sure to watch this quick explainer video. We're 100% remote/distributed, and staying that way! Our benefits are best in class. And our perks, including $1k/year for WFW (Work From Wherever), company off-sites (see photos), half-day Fridays, and killer SWAG make working @ Logikcull even better.

Logikcull is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military, and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law. All employment is decided on the basis of qualifications, merit, and business need.
Job tags: CSM SaaS Training
Job perks/benefits: Startup environment
Job region(s): Worldwide/Anywhere
Job stats:  4  0  0
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