Collections Specialist (Remote)

United States

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Our 3D cameras and virtual tour software platform help you digitize your building, automatically create 3D tours, 4K print quality photos, schematic floor plans, OBJ files, point clouds, videos, and more.
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Matterport is leading the digital transformation of the built world.  Our groundbreaking spatial computing platform turns buildings into data making every space more valuable and accessible.  Millions of buildings in more than 150 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning, construction, and operations to documentation, appraisal, and marketing. We’re excited to announce that Matterport is now publicly listed on NASDAQ. It’s an exciting time to join us! Visit our Matterport Comparably Profile to learn more about working at Matterport and the awards we have won!

Matterport is a remote workplace with headquarters in Sunnyvale, CA. This position can be based remotely in the United States. #LI-Remote
About the Role: Matterport is seeking a Collections Specialist to join our Finance team. This position is an integral part of our sales chain and interacts with many departments throughout the organization as well as heavy customer interaction to maintain performance standards. The person will be focused on providing excellent customer service and expediting the processing of credit card issues that may arise.

What you will do:

  • Timely collection of customer account receivable balances, reaching out to customers by phone or email for past due balances, as needed.
  • Partner with the Sales and Customer Support teams to resolve customer issues, and provide excellent customer service to internal and external customers.
  • Reconcile customer accounts and resolve AR disputes (invoices, credit memos, chargebacks etc).
  • Manage new account establishment through direct customer contact or via company’s sales representatives.
  • Perform timely credit review, reference check and other background information research to establish new credit accounts and evaluate changes to terms and credit limits for existing accounts.
  • Maintain customer files and notes with accuracy and all legally required documents.
  • Interact with third party agencies handling severely past due accounts and closed accounts.
  • Participate in ad hoc department projects as required.

Who you are:

  • Minimum of 5 years’ experience in the Credit and Collections Industry  
  • Proficient in Google applications, NetSuite, Zuora and Salesforce 
  • Exceptional verbal and written communication
  • Must be able to maintain a professional attitude and demeanor while working with customers, sales representatives, and other teams
  • Highly organized and effective in managing multiple tasks concurrently
  • Bachelor’s degree in Accounting or Finance preferred  

  • We want to hear from you! We are looking to build the best team of people who will be empowered to do their best work. If you have what it takes, but don’t necessarily meet every bullet in the job description we encourage you to apply.

Perks & Benefits:

  • * Comprehensive health plans – 100% of premiums covered for employees. (90% of family   premiums)
  • Flexible Time Off for Exempt Employees/Generous PTO plan for Non-Exempt Employees – Take time to rest, relax and explore! Plus we offer Summer Fridays!
  • * 401k 
  • Company ownership in the form of RSU’s 
  • Continuing Education & Commuter Benefits
  • For more detail visit * Medical and retirement benefits vary by Country
Belief in Diversity
At Matterport, we don’t just accept differences, we celebrate them and recognize the value they bring to our customers and employees. Matterport is proud to be an equal opportunity workplace and works to create and support diversity at Matterport. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender, identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, sexual orientation, and any other category protected by law. We are committed to providing employees with a work environment that provides a sense of inclusion and belonging and is free of discrimination and harassment. We also consider all qualified candidates regardless of criminal histories, consistent with legal requirements.
Matterport is likewise committed to working with and providing reasonable accommodation to all qualified applicants and employees with disabilities in accordance with the American Disabilities Act
For more information regarding how Matterport collects and uses personal information, please review our Privacy Policies. 

For information regarding how Matterport collects and uses personal information, please review our Privacy Policies.
Job region(s): North America
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