ServiceNow Discovery Administrator / Configuration Manager

United States - Remote

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Job Profile Summary 
Responsible for providing operations support to billing systems. Configures and supports daily rating, billing, invoice and/or usage activities.

Responsibilities

  • This role will support one of the following areas: Usage, Rating or Billing. Define and configure application development environment for scalable billing systems.
  • Diagnose, troubleshoot, and correct basic issues affecting the functional and non-functional performance of application.
  • Ensure all applications and their underlying infrastructures are proactively monitored at every layer of the technology stack.
  • Ensure all application code, configurations, and data are properly backed-up. identifies configuration parameters for implementation.
  • Configures new products, bundles and promotional offers, and rating engines in billing system.
  • Implements new product and rating plan set up, ensures accuracy and completeness.
  • Implements changes to rating engines. Ensures files are rated and loaded into the database.
  • Collaborates with Billing Operations / Development Operations engineers and system administrators to resolve technical issues.
  • Monitors events for errors and provides initial troubleshooting.
  • Prepares and loads files and ensures accuracy.
  • Runs check to ensure everything received from usage system is rated.
  • Performs data integrity checks and troubleshoots issues.

Knowledge

  • Advanced enterprise billing system knowledge.
  • Strong knowledge of Oracle BRM.
  • Strong oral and written communication skills.
  • Excellent critical reasoning and complex problem-solving skills.
  • Ability to communicate technical information and ideas so that others will understand.
  • Ability to think independently and contribute as a member of a productive team.

Education | Experience

  • High school diploma or equivalent required. Bachelor’s degree in a technology related field
  • 7 years of experience in billing cloud computing or telecom required.
  • Experience must also include testing, modifying and resolving defects.
  • Experience with Oracle’s BRM product or other enterprise grade billing systems.
  • Experience with connection management tools

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.  Position is available for remote work in the following states unless otherwise specified. Alabama, Arizona, Arkansas, California, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Job tags: Billing Oracle Security
Job perks/benefits: Team events
Job region(s): North America
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