Sr. Director, Managed Transportation Operations


Full Time Senior-level / Expert
Loadsmart, Inc. logo
Loadsmart, Inc.
Loadsmart is a logistics technology platform that enables shippers, carriers, and brokers to efficiently manage an automated supply chain. Backed by data scientists, engineers, and world-class support — Loadsmart integrates seamlessly to give...
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→ Do you believe in game-changing innovations and are excited about reimagining an 800 billion dollar industry?→ Do you have experience partnering with business leaders to design, implement and manage a successful managed transportation service and support organization?→ Do you challenge the status quo and roll up your sleeves to implement meaningful change? 
If so, nice to meet you! We are Loadsmart and we have recently created a new Sr. Director of Managed Transportation Operations. We are a Series C-funded logistic technology company that has increased our revenue by 200% year over year, led by a leadership team of logistics veterans and experienced engineers, product leaders and data scientists continuing to disrupt this $800 billion industry. 
Loadsmart is looking for a sharp, energetic Sr. Director of Managed Transportation Operations to join our rapidly growing team. In this role you’ll build and scale a global, fast-paced Customer Services and Operations function while serving as the tactical and operational interface with our customers and our service providers. You will implement and execute our customer solutions and ensure that we are meeting our commitments to our customers and service providers in a cost-effective manner allowing our customers to achieve their financial and operational goals.
REPORTING TO: Robb Porter, EVP of Managed Transportation LOCATION: Chicago preferred; Remote US

What you get to do:

  • Architect an organization infrastructure that allows the Loadsmart team to deliver a consistently excellent experience to all customers
  • Define and implement procedures and policies that enable high-quality service and adherence to strict SLA’s
  • Evaluate and optimize existing workflows and processes to better support customers and improve efficiency
  • Analyze data to identify trends and improve the efficiency of the team
  • Identify and acquire technology solutions and partnerships necessary to achieve goals
  • Create new workflows and processes as our products, services and solutions evolve
  • Identify, report, and measure relevant KPIs
  • Stay ahead of the growth and business direction and ensure that global operations are set up for success
  • Partner closely with the leadership team on strategic planning and related initiatives
  • Deliver upon contract service level agreements, expectations and value proposition

You have experience:

  • Demonstrated P&L experience in a multi-modal, managed transportation services environment
  • Extensive familiarity with the North American multimodal carrier base including FTL, drayage and LTL; parcel and flatbed nice to have
  • Demonstrated program and project management skills
  • Effective and proven cross-functional collaboration that drives results
  • Comfortable creating project roadmaps, scopes, and timelines
  • Focused on driving measurable results or key deliverables within ambitious timelines
  • Experience at a fast-paced, tech or logistics startup undergoing rapid change and growth
  • Excellent track record of successfully partnering with C-level executives
  • 10+ years experience building and running a high performance managed transportation operation

Your colleagues would describe you as:

  • Market focused with a strong familiarity with the issues and trends facing the industry
  • Passionate about delivering a fantastic customer experience
  • Genuine, respected and able to establish credibility quickly
  • An individual who interacts effectively with colleagues in other departments and business lines
  • An individual who constantly looks at things with a visionary eye and offers creative suggestions and solutions; is energized by challenge and welcomes change
WORKING AT LOADSMART  Prosperity • Competitive base salaries - we believe in rewarding top talent • Extremely competitive Equity package  
Good Health• Comprehensive Medical, Dental, and Vision insurance plans 
Happiness!• 10 Paid holidays, plus 15 days of accrued PTO for a total of 25 paid days off per year• Lots of employee engagement activities both offsite and onsite; if you’re in Chicago expect to have an amazing time as we reopen our offices  • An opportunity to work with an inclusive, global community of Loadies united by our core value of Teamwork • Regular recognition, feedback, and transparency across all levels• Opportunities for you to join our community service initiatives  
Are you up to the challenge? Apply today! 
At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.
Job region(s): Worldwide/Anywhere
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