Senior Product Manager, Integrations

Remote, United States

Full Time Senior-level / Expert
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Medallia Experience Cloud is a customer feedback management software platform that empowers every employee to improve the customer experience.
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Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.
At Medallia, we hire the whole person.
Our ISV Apps team is responsible for helping companies engage their employees by making Medallia an integral part of an enterprise’s technology ecosystem. A BILLION+ consumers provide feedback on their experiences through the platform we’ve built. Over the years, we’ve defined and validated the market, resulting in the acquisition of the who’s who of customers - Four Seasons, Bank of America, GE, The LEGO Group, Wells Fargo, Department of Veterans Affairs, and many more - and strategic partners - Salesforce, Servicenow, Adobe and Microsoft.
We are looking for a talented, technical and analytical product manager to drive roadmap and execution how Medallia integrates with and collects feedback from customers. You’ll focus how Medallia fits into the broader enterprise technology ecosystem to collect signals on billions of customer and employee interactions.

The Role:

  • Engage with business stakeholders to understand context and prioritize problems.
  • Partner with 3rd party technology vendors to align on market opportunities and formulate a roadmap
  • Precisely articulate problems, define product requirements and plan releases.
  • Work directly with architects and engineering to design, define, develop and deliver scalable solutions.
  • Report back to executive teams on progress, priority, trade-offs, impact and long term plan.
  • Own and pragmatically prioritize the backlog - solve the right problem at the right time.
  • Work to drive operational excellence and quality.
  • Build extensible products using Medallia and 3rd party SaaS platforms  - APIs, packaging and B2B marketplaces


  • Bachelor’s degree in Engineering, Computer Science.
  • Fluency in English.
  • Proven track record of translating vision into a product roadmap, collaborating with engineering on product delivery, and taking the product to market.
  • Excellent ability to empathize and communicate with people with different points of view.
  • Exceptional at planning, setting expectations, making and meeting commitments.
  • Experience with distributed systems and cloud infrastructure operating at enterprise scale
  • Experience using web and log analytics tools (Google Analytics, Omniture, AppDynamics, New Relic, Splunk etc.)
  • Experience using SCRUM tools to manage product milestones and communicate priorities
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 
For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.
Job region(s): North America
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