Solutions Consultant - Digital Suite

Remote, United States

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Medallia Experience Cloud is a customer feedback management software platform that empowers every employee to improve the customer experience.
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Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.
At Medallia, we hire the whole person.
In this role you will partner with Sales Directors, Enterprise Solutions Consultants, Product Managers, and Product Marketing to:
Understand potential business opportunities at customer prospects, as well as document trends in market demand related to Medallia’s Digital Suite. This includes researching and understanding prospects' go-to-market strategies and identifying potential solution hypotheses and value drivers of Customer Experience and Employee Experience programs at the prospect’s organization.
You'll work with prospects and decision-makers at leading brands on a mission critical task – helping their companies improve in the eyes of their ultimate judges: customers and employees. Immerse yourself in Medallia’s cutting-edge technology and tackle real business problems for our clients and prospects. You'll gain exposure to a wide range of industries, with the opportunity to drive Digital Strategy & expertise though each of Medallia’s business vertical go-to-market teams, and work with great colleagues from diverse backgrounds.
You'll build your knowledge and skill-set in value-based selling, and in enabling value-based selling at scale. Be a critical member of the go-to-market team, as a leader, coach, and a trusted advisor for our prospects and sales teams and have the chance to own your career path as we build and grow a new team!


  • Solution Consultants partner with the broader Sales Team to shape the Customer Experience vision of prospects and existing clients and present Medallia's solutions to capture every signal, analyze and predict behavior, and generate the biggest impact for our clients -- with this role particularly focused on Medallia’s Digital Suite.
  • Proposals - Create compelling written proposals in collaboration with Medallia’s Shared Services Organization, continuously maintenance & enhancement of a robust internal RFP repository system and templates that describe and explain Medallia’s Digital Suite capabilities
  • Customer Discovery - Build relationships with customers to identify their current circumstances, their customer and employee experience needs, and the business value of fulfilling those needs. Build and broadly share discovery tools to enable selling teams. 
  • Product Demonstrations - Develop and deliver product demonstration assets and scripts for Medallia’s Digital Suite to be widely used by field Solution Consultants to convey the value of these solutions. Present product capabilities through in person and remote demonstrations of the Medallia Experience Cloud that clearly articulate how prospective and current clients will achieve their goals and yield a return on their investment
  • Solution Design - Propose Digital CEM solutions that transform the business and organizational culture of prospective companies using our Best Practice Platform solution framework and enhancing that framework as needed to support the Medallia Digital Suite. Ensure the design of solutions sold align to clear value realization for clients.

Required Qualifications:

  • Bachelor's Degree or equivalent work experience
  • 5+ years Experience in a customer-facing role or sales organization
  • Excellent business and technical presentation skills (remote and in-person), communication (oral & written), and relationship building skills, across all levels of management
  • Demonstrated interest in technology, including comfort with technical concepts and ability to become a subject matter expert with new technology applications; specifically familiar with web and app analytics, marketing technology, & fluent in the configuration of digital system integrations 
  • Previous experience in software/technology required, ideally in pre or post-sales support

Preferred Qualifications:

  • Consulting skills (e.g. strategic, technological) and balance between a service-driven and sales mindset
  • Understanding of diverse industries
  • Ability to apply strategic thinking and demonstrate understanding of requirements to execute
  • Ability to make decisions guided by policies, procedures and business plan with limited guidance
  • RFP and/or proposal writing skills experience preferred
  • Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments
  • High capacity to learn new terminology, technology, and products
  • Prior experience/background in Customer and/or Employee Experience a plus
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 
For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.
Job perks/benefits: Team events
Job region(s): North America
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